Alicia Wanjau
Gilbert,AZ
Summary
Patient Behavior Technician with 4 + years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavior Technician
CENTRIA
03.2023 - Current
- Assisted in improving reading and academic skills and monitored fine motor skills, hygiene, grooming, and domestic capabilities for clients.
- Engaged clients through various activities such as sensory integration exercises or art projects tailored toward their interests and abilities.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Tracked data related to client responses during intervention sessions using a variety of assessment tools such as frequency counts or event recording protocols.
- Provided direct therapy to clients in clinic settings.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
SUPPORT SPECIALIST
JPMorgan Chase Bank
01.2021 - 03.2022
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Successfully identifying priorities and using time effectively to support the HL Advisors by considering needs, and current events
- Develop an understand of the Home Lending mortgage offering and home lending guidelines; being familiar with the diversity of Chase products/services and the advantages of each.
- Sharing information and expertise with partners and team members; working together to achieve work goals; being candid and honest with coworkers and referral sources; understanding the roles, priorities, and goals of other stakeholders in the home lending process
- Support the origination process depending on consumer direct capacity, volume, and pipeline, the specialist will be asked to shift among these activities.
- Conducted regular assessments of support processes, making necessary refinements to enhance service quality continuously.
- Contacting employers to acquire needed information for completing employment verifications.
TRAINER
CHIPOTLE MEXICAN GRILL
09.2019 - 01.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Back of house certified trainer, trained new crew members on prep work
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Trained on digital make line to put out take out orders. Taking orders, preparing meals, packaging food items, and ringing up customer purchases
- Preparing food and ingredients, opening, and closing the store, and cleaning
- Ensure food items are properly stored and rotated
- Follow food sanitation standards.
CASHIER AND SERVER
SOMEBURROS
12.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Register concepts like operating the cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Some College (No Degree) - Information Technology
CHANDLER- GILBERT COMMUNITY COLLEGE
Chandler, AZSkills
- Data Collection
- Documentation skills
- Autism Spectrum Disorder Knowledge
- Prompting and Fading Strategies
- Behavioral Management
- Behavior Management
- Client Relationship Development
- Crisis Management and Prevention
- Adaptive Living Skills Training
- Behavior Intervention Plans
- Report Writing
- Case Management
- Behavior Modification Techniques
- Self-Management Strategies
- Augmentative Communication Devices
- Collaboration with Multidisciplinary Teams
- Task Analysis and Chaining
- Visual Supports Implementation
- Microsoft Office skills
- Computer skills
- Writing skills
- Communication
- Teamwork
- Adaptability
- Work ethic
- Interpersonal skills
- Creativity
- Documentation Skills
- Positive and Negative Reinforcements
- Goal Attainment
- Skill Development
- ABA Techniques
- Social Skills Development
- Customer service skills
Certification
First Aid Safety Assistant
Timeline
Behavior Technician
CENTRIA
03.2023 - Current
SUPPORT SPECIALIST
JPMorgan Chase Bank
01.2021 - 03.2022
TRAINER
CHIPOTLE MEXICAN GRILL
09.2019 - 01.2021
CASHIER AND SERVER
SOMEBURROS
12.2018 - 09.2019
Some College (No Degree) - Information Technology
CHANDLER- GILBERT COMMUNITY COLLEGE