Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alicia Watson

Aurora,IL

Summary

Detail-oriented Claims Adjuster driven to resolve claims fairly while representing interests of employer. Conducts thorough and informed investigations, precisely evaluates losses and negotiates settlements that satisfy diverse parties. Builds and maintains professional and productive relationships and works to understand potentially conflicting points of view. Seasoned Claims Adjuster Insurance Specialist with excellent planning and problem solving abilities. Offering 4 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Claims Specialist

CorVel Corporation
01.2022 - Current
  • Receives claim, confirm policy coverage and acknowledgement of the claim
  • Determines validity of the claim by investigating and gathering information regarding the claim and filing necessary documentation with state agencies
  • Establishes reserves and authorizes payments within reserving authority limits
  • Develops and manages well documented action plans to reduce overall cost of the claim
  • Adheres to client and carrier guidelines and participates in claim review as needed
  • Develops and maintains professional customer relationships.

Claims Adjuster

Gallagher Bassett
01.2019 - 01.2021
  • Correspond with the insured, claimants, agents, and representatives to ascertain a positive customer experience, maintaining 100% document implementation of all investigation findings
  • Analyze data such as statements, photos of damages, making liability and settlement decisions.

Billing Specialist

Becker Professional Education
08.2008 - 01.2019
  • Managed the status of accounts and balances
  • Identified inconsistencies
  • Worked closely with the accounting team for month end closing
  • Investigated and resolved billing and payment issues
  • Reconciles wires and manual charges
  • Write off credit card payments in Lawson and ran report to balance daily
  • Consistently met Service Level goals and achieved company goals 98% to 99%.

Education

Master of Science - Social Work

Capella University
Minneapolis, MN
09-2026

Bachelor’s Degree - Business Administration

12.2022

Skills

  • A dedicated professional with wide ranging experience in insurance, accounting, banking, and lending industry Takes on the leadership role by taking on additional job responsibilities Meets new challenges because I am driven, results focused team player Makes strong contributions to long term business success
  • Coverage Assessments
  • Accident Investigations
  • Documentation Review
  • Settlement Determinations
  • Compliance Management
  • Estimate Preparation
  • Teamwork and Collaboration
  • Client Interviews
  • Insurance Claim Forms Review
  • Customer Service
  • Small Claims Payouts

References

References available upon request.

Timeline

Claims Specialist

CorVel Corporation
01.2022 - Current

Claims Adjuster

Gallagher Bassett
01.2019 - 01.2021

Billing Specialist

Becker Professional Education
08.2008 - 01.2019

Master of Science - Social Work

Capella University

Bachelor’s Degree - Business Administration

Alicia Watson