Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alicia Westmoreland

Alicia Westmoreland

Harrogate,TN

Summary

Hardworking and pragmatic Health Information Management Administrator with over six years experience focusing on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Health Information Management Administrator

ARH Hospital
Middlesboro, KY
03.2021 - Current
  • Recruited and hired top-preforming individuals and assisted in training new staff members on proper documentation techniques, coding practices, and other relevant protocols.
  • Collaborated with physicians, nurses, and other healthcare professionals on various projects related to clinical documentation improvement initiatives.
  • Oversaw daily operations of the Health Information Management Department including assigning tasks, scheduling staff hours, monitoring productivity levels.
  • Established solid relationships with leadership and staff by attending and participating in board meetings and coordinating interdepartmental information exchanges to discuss methods to improve overall workflow.
  • Developed and maintained departmental policies and procedures for accurate collection, management, and storage of patient health information.

Certified Pharmacy Technician

ARH Hospital
Middlesboro, KY
10.2018 - 03.2021
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.

Certified Pharmacy Technician

CVS Pharmacy
City of La Follette, TN
10.2017 - 10.2018
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Ensured accurate billing information was included on prescription orders prior to processing them.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.

Education

Associate of Applied Science - Health Information Management

Walters State Community College
Morristown, TN
05-2021

Associate of Applied Science - Medical Insurance Specialist

Walters State Community College
Morristown, TN
05-2020

Associate of Applied Science - Medical Coding

Walters State Community College
Morristown, TN
05-2019

Associate of Science - Pharmacy Technician

Roane State Community College
Harriman, TN
05-2018

Skills

  • Staff Management
  • Team Building and Leadership
  • Recordkeeping and File Management
  • 70 Wpm Typing Speed
  • Policy Writing

Certification

  • Served on the Service Excellence Advisor Committee at ARH Hospital
  • Served as Middlesboro ARH's space owner of company's webpage

Timeline

Health Information Management Administrator

ARH Hospital
03.2021 - Current

Certified Pharmacy Technician

ARH Hospital
10.2018 - 03.2021

Certified Pharmacy Technician

CVS Pharmacy
10.2017 - 10.2018

Associate of Applied Science - Health Information Management

Walters State Community College

Associate of Applied Science - Medical Insurance Specialist

Walters State Community College

Associate of Applied Science - Medical Coding

Walters State Community College

Associate of Science - Pharmacy Technician

Roane State Community College

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Alicia Westmoreland