Alicia Wilson
Rowlett,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Med Tech
Iris Memory Care
07.2023 - Current
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Underwriter I
Supreme Lending
01.2023 - 07.2023
- Completed Income Calculations and Yearly Capitol to determine Debt to Income Ratio in order to qualify, applicants, commercial, and business accounts
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Built strong relationships with lenders, brokers and clients for constructive communications.
Senior Credit Underwriter
Quicken Loans Mortgage Services
10.2020 - 01.2023
- Performed credit and property analysis on Conventional, Conforming and Non-Conforming loan files using FNMA and FHLMC underwriting platforms
- Achieved 100% quality throughout Audit and Maintained over 97% month to month by focusing on detailed oriented underwriting
- Excelled to achieve required loan touches and daily expectation to complete on average of three underwritten loans, and 20-35 loans touched.
- Ensured compliance with lending regulations and guidelines, contributing to well-regulated work environment.
- Collaborated with loan officers and sales teams for seamless communication during the application process.
Junior Underwriter/Relationship Manager
JP Morgan Chase
08.2013 - 10.2020
- Analyzed financial and credit data to determine acceptability of loan risk in support of bank, investor, and regulatory policies.
- Assisted senior underwriters in evaluating loan applications, resulting in improved risk assessment accuracy.
- Excelled in providing excellent customer satisfaction by leveraging honesty, integrity and trust.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over 100 -150 calls per shift to meet fast-paced call center demands.
FHA Audit/Team Leader
GMAC/Ally Financial
07.2009 - 08.2013
- Compiled necessary data and allocated workflow daily as Team Leader
- Reviewed daily portfolio for reimbursements eligible under HUD Claims and built in reporting to generate daily task.
- Resolved OCC complaints and provided written response within Legal Guidelines
- Implemented scorecard guidelines and initiated testing, served as liaison between customers and underwriters to overcome processing obstacles of RMA.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
Education
Associate of Science - Medical Assisting
Remington College
Garland, TX11.2004
High School Diploma -
Garland High School
Garland, TX05.2003
Skills
- Expert of FNMA/FHLMC , FHA, VA, and USDA investor underwriting guidelines
- Microsoft Office, Word, and Excel Efficient
- Expert DOS system navigation
- Government Standards
- Risk Assessment
- Environmental Underwriting
- Default Workflow
- Expert Call Management
- Expert in team environmental focus
Timeline
Med Tech
Iris Memory Care
07.2023 - Current
Underwriter I
Supreme Lending
01.2023 - 07.2023
Senior Credit Underwriter
Quicken Loans Mortgage Services
10.2020 - 01.2023
Junior Underwriter/Relationship Manager
JP Morgan Chase
08.2013 - 10.2020
FHA Audit/Team Leader
GMAC/Ally Financial
07.2009 - 08.2013
Associate of Science - Medical Assisting
Remington College
High School Diploma -
Garland High School
Similar Profiles
Tonya JohnsonTonya Johnson
CNA at Iris Memory CareCNA at Iris Memory Care
Jaquita Michelle SmithJaquita Michelle Smith
CNA at Iris Memory Care Nichols HillsCNA at Iris Memory Care Nichols Hills
Michelle SmithMichelle Smith
CNA at Iris Memory Care Nichols HillsCNA at Iris Memory Care Nichols Hills
Karen GonzalezKaren Gonzalez
Private Voice Instructor at Wylie ISDPrivate Voice Instructor at Wylie ISD
Scott HuizengaScott Huizenga
Founder and Co-Owner at Turtle Pond Campground, LLCFounder and Co-Owner at Turtle Pond Campground, LLC