Alicia Wren
De Soto,MO - Missouri
Summary
Professional in food service management with strong track record in leading teams and optimizing operations. Skilled in strategic planning, cost control, and customer satisfaction. Known for adaptability, effective communication, and fostering collaborative work environment. Proven ability to drive results and meet organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
The Kozy Kitchen/The Dew Drop Inn/The Mill Room
Bloomsdale, MO
06.2020 - Current
- Managed daily food service operations, coordinating staff and resources to deliver consistent quality and positive customer experiences.
- Oversaw daily operations, ensuring optimal efficiency and service quality across multiple dining establishments.
- Executed cost control measures to enhance budget management and resource allocation.
- Analyzed sales trends to inform strategic decisions and improve profitability.
- Negotiated contracts with vendors to enhance supply quality and optimize pricing structures for operational efficiency.
- Supervised health regulation compliance efforts, ensuring a safe and enjoyable dining experience for all guests.
- Designed and implemented marketing strategies aimed at promoting events and strengthening community involvement.
- Implemented inventory management and portion control strategies to minimize food waste.
- Led staff training programs to improve team performance and operational efficiency.
- Enhanced catering offerings to support a variety of events, contributing to business revenue growth.
- Analyzed industry trends to inform strategic operational adjustments.
- Executed targeted marketing campaigns to enhance brand visibility and draw in new clientele.
- Oversaw labor hours and inventory costs by implementing hands-on management and proactive modifications.
- Validated and authorized employee schedules and timesheets to ensure accurate payroll processing.
- Tracked food production levels, meal counts, and supply costs.
- Implemented inventory management and portion control strategies to minimize food waste.
- Ensured optimal supply levels through diligent monitoring and timely reordering of food stock and dry goods.
- Designed innovative menu offerings utilizing seasonal ingredients and incorporating customer feedback.
- Purchased food and cultivated strong vendor relationships.
- Managed budgets, allocated resources effectively, and reduced operational costs through process improvements.
- Developed strategies to enhance workplace positivity, focusing on teamwork and employee engagement.
Restaurant Manager
Ruby Tuesday
Valley Park, MO
10.2005 - 06.2020
- Oversaw daily operations to guarantee efficient service delivery and enhance guest satisfaction.
- Designed and executed staff training programs to elevate team performance.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Reduced labor expenses to align with business needs by monitoring schedules, adjusting staffing, and employing cross-training.
- Oversaw staff scheduling and ensured optimal coverage for all shifts.
- Enhanced workplace culture by promoting teamwork and encouraging transparent communication among team members.
- Analyzed staff performance through evaluations, identifying improvement opportunities while highlighting notable accomplishments.
- Performed thorough assessments of health, safety, and sanitation procedures to identify violations and implement corrective actions promptly.
- Analyzed market trends and managed the development of business plans to optimize food and beverage sales performance.
- Developed and maintained strong relationships with vendors to ensure consistent food supply and quality.
- Upheld high standards of kitchen cleanliness and sanitation to support food safety and operational efficiency through systematic cleaning protocols.
Printing Machine Operator
Drug Packaging Inc.
O'Fallon, MO
11.2002 - 10.2007
- Operated high-speed printing machines to produce packaging materials efficiently.
- Set up and operated printing press machines.
- Loaded and positioned unprinted materials.
- Reviewed completed orders for quality and accuracy.
- Conducted quality checks to ensure compliance with production standards and specifications.
- Adjusted machine settings for optimal performance and reduced downtime during operations.
- Trained new operators on safety protocols, equipment usage, and quality assurance practices.
- Successfully completed monthly safety training sessions.
Education
High School Diploma -
High School Diploma -
Wentzville Holt High
Wentzville, MO05-2002
Skills
- Reliable and responsible
- Coaching and mentoring
- Problem-solving
- Staff leadership
- Operations management
- Marketing and promotions
- Sales growth
- Sales planning
- Labor and overhead cost estimation
- Labor and overhead cost estimation
- Profitability optimization
Certification
Food Safety Certification 5/2022-5/2027
Timeline
General Manager of Food Service
The Kozy Kitchen/The Dew Drop Inn/The Mill Room
06.2020 - Current
Restaurant Manager
Ruby Tuesday
10.2005 - 06.2020
Printing Machine Operator
Drug Packaging Inc.
11.2002 - 10.2007
High School Diploma -
High School Diploma -
Wentzville Holt High