Alicia Younger
Randallstown,MD
Summary
Seeking a challenging position in a medical office, laboratory, or hospital facility, where I can utilize my professional medical expertise for the company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Property Manager
Public Storage
Windsor Mill, MD
06.2019 - Current
- Worked independently and or with other team members at self-storage facility.
- Converted online reservations and walk in inquires to rentals.
- Conducted daily storage unit inspections, confirmed inventory availably and ensured spaces are ready to rent
- Made outbound collection calls to delinquent tenants
- Oversees unloading of new merchandise and coordinated sales floor restocks
- Uphold professional standards for facility appearance, keeping all areas clean and supplies ready for forecasted business levels.
- De-escalate challenging customers and resolves the problem
- Manage, audit and balanced cash drawer
- Prepared and make daily bank deposits
- Created tickets for vendors/contractors and direct them to any issues or repairs.
Housekeeper / Laundry Attendant
Baltimore Marriott Waterfront
Baltimore, MD
09.2009 - 05.2019
- Responsible for cleaning 13 to 17 quest rooms and or suites per day.
- Duties included sweeping, mopping,vacuuming, dusting, changing linens, replacing amenities, cleaning and sanitizing guest room and bathrooms.
- Met guest needs by delivering requested items, cleaned up spills and adhering to other service request to make quest stay pleasurable.
Laundry Attendant
Baltimore Marriott Waterfront
Baltimore, MD
02.2012 - 01.2018
- Fed clean linen into ironer to be dried and pressed
- Spread, folded and stacked linen onto carts or metros to be deliver to designated areas in the hotel to be used by housekeepers or banquette staff.
Phlebotomist /Front Office Admin
Catonsville Diagnostic and Imaging
Windsor Mill, MD
01.2008 - 12.2008
- Welcomed patients and facilitated registration.
- Verified patient information prior to specimen collection.
- Preformed data entry of patient demographics, including personal data, medical history and insurance coverage.
- Performed venipuncture and other specimen collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Blood samples were collected per written specifications and established protocols
- Verified test ordered, insurance and co-pays and medial information such as NPI, UPIN and diagnosis codes with Dr's offices and proper medical laboratory staff
- Preformed proper aseptic, biohazard and disposal techniques
- Prepared, processed, labeled and stored specimens and samples according to departmental procedures
- Secured information by following HIPAA requirements
- Maintained inventory of supply's, recording required and restocking
- Answered high volume of call traffic, responded to general inquiries, while both setting and confirming appointments
- Retrieved data and filed medical records or reports, faxed results to appropriate party.
Education
Completted 2 day refresher course, Phlebotomy -
Baltimore Allied Health Training Center
Pikesville, MD10-2018
Completed 40 hour Phlebotomy clinical -
Mercy Medical Center
Baltimore, MD09-2007
Certified Phlebotomy Techncian - Venipuncture and Specimen Processing
CCBC - Catonsville Community College
Catonsville, MD06-2006
Skills
- Active listening
- Management skills
- Customer service
- Interpersonal skills
- Problem solving
- Time management
- Data management
- Strong work ethic
Certification
CPT - Certified Phlebotomy Technician
NHA - National Healthcare Association
#3611 -5625 Eff. Date 09/30/2008 Exp. Date 01/01/2026
Timeline
Property Manager
Public Storage
06.2019 - Current
Laundry Attendant
Baltimore Marriott Waterfront
02.2012 - 01.2018
Housekeeper / Laundry Attendant
Baltimore Marriott Waterfront
09.2009 - 05.2019
Phlebotomist /Front Office Admin
Catonsville Diagnostic and Imaging
01.2008 - 12.2008
Completted 2 day refresher course, Phlebotomy -
Baltimore Allied Health Training Center
Completed 40 hour Phlebotomy clinical -
Mercy Medical Center
Certified Phlebotomy Techncian - Venipuncture and Specimen Processing
CCBC - Catonsville Community College