Alicia L. Mullins
Pottstown,PA
Summary
Dedicated and organized team player with outstanding problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated employee with desire to take on new challenges. Strong worth ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities.
Overview
6
6
years of professional experience
Work History
Bike Shop Tech
YMCA of the Rockies - Snow Mountain Ranch
Granby, CO
05.2024 - Current
- Processed transactions using the point-of-sale system accurately and efficiently.
- Greeted customers and answered inquiries about products and services.
- Maintained records of customer purchases for warranty purposes.
- Demonstrated safe handling of tools and equipment while performing repairs or assembly tasks.
- Performed minor maintenance on customer's bikes such as tire inflation, chain lubrication, and brake adjustments.
- Maintained a clean work area and organized the store shelves.
- Inspected returned items for any defects or damage before restocking them onto the shelves.
- Assisted in assembling and repairing bicycles.
- Advised customers on product features, advantages, and benefits.
- Completed highly skilled repairs with minimal rework by expertly following manufacturers' technical instructions.
Rocks and Rope Facilitator
YMCA of the Rockies - Snow Mountain Ranch
Granby, CO
05.2024 - Current
- Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
- Supported learners by providing additional guidance where necessary.
- Evaluated facilitator performance against predetermined criteria set out by management.
- Organized materials and resources required for each session in advance.
- Facilitated group discussions and activities to ensure successful outcomes.
Footwear Operations
Dick Sporting Goods
King of Prussia, PA
09.2022 - 05.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Tracked and replenished inventory to maintain par levels.
Pharmacy Technician
CVS Pharmacy
Exton, PA
06.2022 - 09.2022
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Resolved customer complaints in a timely manner while maintaining professionalism at all time.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Customer Service Cashier
Dick Sporting Goods
Pottstown, PA
09.2018 - 05.2022
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
Construction Worker
Above And Beyond Renovations
Pottsotwn , PA
02.2019 - 10.2020
- Resolved safety issues related to faulty wiring installation practices in a timely manner.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Transported materials from one site location to another using trucks or trailers.
- Measured distances accurately using tape measures or laser measuring devices.
- Inspected work areas for safety issues before beginning any task.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Followed blueprints or engineering plans to determine the best methods of assembling structures.
Education
High School Diploma -
Owen J Roberts High School
Pottstown, PA06.2018
Some College (No Degree) - Business
Montgomery County Community College
Blue Bell, PASkills
- Attention to Detail
- Work Planning and Prioritization
- Operation Monitoring
- Analytical Problem-Solving
- Goals Setting
- Progress Reporting
- Employee Training
- Quality Standards Determination
Affiliations
- Relentless, dedicated soccer goalie, 20 years. Beach Blast championship team.
- Youth soccer coach.
Timeline
Bike Shop Tech
YMCA of the Rockies - Snow Mountain Ranch
05.2024 - Current
Rocks and Rope Facilitator
YMCA of the Rockies - Snow Mountain Ranch
05.2024 - Current
Footwear Operations
Dick Sporting Goods
09.2022 - 05.2024
Pharmacy Technician
CVS Pharmacy
06.2022 - 09.2022
Construction Worker
Above And Beyond Renovations
02.2019 - 10.2020
Customer Service Cashier
Dick Sporting Goods
09.2018 - 05.2022
High School Diploma -
Owen J Roberts High School
Some College (No Degree) - Business
Montgomery County Community College
Similar Profiles
Erika ScalaErika Scala
Camp Counselor at YMCA of the Rockies - Snow Mountain RanchCamp Counselor at YMCA of the Rockies - Snow Mountain Ranch
Kai BroszeKai Brosze
Chief Camp Ouray Food Service/Catering Manager at Snow Mountain RanchChief Camp Ouray Food Service/Catering Manager at Snow Mountain Ranch
Yermy ParraYermy Parra
Information Technology intern-IT Support Technician at YMCA OF THE ROCKIESInformation Technology intern-IT Support Technician at YMCA OF THE ROCKIES