Alicia Mei Ring Foo
Staten Island,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
37
37
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy Health
Staten Island, New York
07.2022 - 04.2023
- Handled cash transactions and ensured accurate record-keeping for register balancing at shift change and closing.
- Resolved customer complaints, ensuring proactive resolution during shifts.
- Restocked and updated pricing information to maintain sales floor.
Quality Assurance Tester - Quality Management Dept
Brown Brothers Harriman
Jersey City, New Jersey
06.2015 - 09.2018
- Executed comprehensive tests on mainframe and web-based applications to ensure their functionality and stability.
- Worked closely with developers and various teams to ensure proper defect resolution and adherence to quality assurance protocols.
- Efficiently documented, prioritized, and resolved software defects in collaboration with developers.
Senior Programmer Analyst-Trade Processing Systems
Brown Brothers Harriman
Jersey City, New Jersey
06.1998 - 05.2015
- Partnered with business analysts to grasp project requirements, customer expectations, and timelines.
- Enhanced customer satisfaction by identifying problems, pinpointing causes accurately, choosing effective solutions, and implementing corrective actions.
- Created and managed software programs to fulfill customer needs and enhance the effectiveness of current systems.
Reconciliation and Analysis Specialist
Brown Brothers Harriman
Jersey City, New Jersey
07.1996 - 06.1998
- Maintained accurate records of reconciled items through daily cash reconciliations for multiple accounts.
- Enhanced communication between internal and external stakeholders to resolve cash reconciliation discrepancies.
- Corrected reconciliation processes by preparing journal entries for error and omission correction.
Accounting Clerk
Bankers Trust Company
Jersey City, New Jersey
08.1990 - 07.1996
- Maintained and post journal entries for sub ledger accounts and general ledger accounts.
- Ensured accurate documentation of debit, credit and account transactions within the system.
- Researched and resolved discrepancies in posting of ledgers.
Waitress|Cashier|Office Manager
Rock Road Restaurant
Kuching , Sarawak, Malaysia
12.1985 - 04.1988
- Provided exceptional customer service by promptly attending to guest needs.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed recruiting, onboarding and training new employees.
- Conducted payroll processing and general bookkeeping for daily, month-end, and year-end close operations to guarantee precise financial reporting.
Education
Diploma - Computer Application Programming
The Chubb Institute
Jersey City, NJ01-1998
Incomplete - Associates in Business Management
St. Peter College
Jersey City, NJ01-1996
GED -
Hotel Industry Training Program
New York01-1989
Skills
- Customer-Oriented
- Problem-solving skills
- Training and mentoring
- Scheduling Coordination
- Cash handling ability
- Project Management
- Safe Food Handling
- EXCEL,WORDS,POWERPOINT
Affiliations
- Culinary volunteer in New York Food and Wine Festival and New York Film Festival 2019 and 2023 in partnership with Food Network, Food Bank, and No Kid Hungry
Timeline
Shift Supervisor
CVS Pharmacy Health
07.2022 - 04.2023
Quality Assurance Tester - Quality Management Dept
Brown Brothers Harriman
06.2015 - 09.2018
Senior Programmer Analyst-Trade Processing Systems
Brown Brothers Harriman
06.1998 - 05.2015
Reconciliation and Analysis Specialist
Brown Brothers Harriman
07.1996 - 06.1998
Accounting Clerk
Bankers Trust Company
08.1990 - 07.1996
Waitress|Cashier|Office Manager
Rock Road Restaurant
12.1985 - 04.1988
Diploma - Computer Application Programming
The Chubb Institute
Incomplete - Associates in Business Management
St. Peter College
GED -
Hotel Industry Training Program
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