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ALICIA R. HUDNALL
Baltimore,USA
Summary
Experienced compliance professional with expertise in risk investigations, process improvement, and corporate-level compliance controls. Proven success in managing teams, documenting procedures, and resolving compliance violations. Skilled in training, collaboration, and ensuring adherence to government and corporate regulations.
Overview
37
37
years of professional experience
Work History
Senior Compliance Analyst
CareFirst Blue Cross Blue Shield
Baltimore, USA
01.2024 - Current
- Led corporate and risk initiatives to ensure adherence to state and corporate policies and regulations.
- Create and document new SOPs as well as evaluate existing processes to confirm compliance with state, corporate, team policies and regulations.
- Review compliance risks, establish action plans, and work with business partners to resolve/mitigate risk.
- Conducted compliance violation investigations, delivered detailed reports to leadership, performed root cause analysis, and developed corrective action plans to restore adherence.
- Perform compliance testing on assigned corporate core processes at regular intervals.
- Support department goals by providing training on various topics as assigned.
Business Analyst, COMKT/CFA Vendor Management
CFA/CareFirst Blue Cross Blue Shield
Baltimore, USA
05.2021 - 12.2023
- Collaborated with the Vendor Manager to manage vendor relationships, ensuring compliance with SLA requirements and corporate policies.
- Request and review SOC/HITRUST reports for potential referral to Third Party Risk Management and/or Information Security Team when deemed necessary.
- Monitor vendor for completion of corrective action plans and risk concerns identified.
- Facilitated vendor calls to address escalations, resolve performance concerns, and lead project management and implementation efforts.
- Collect data from various teams to produce scorecards reporting on overall/monthly vendor performance to all CFA and CareFirst leadership levels.
- Review existing vendor contracts, and partner with Vendor Manager, Legal, and business owners to develop new amendments for execution as well as intervention due to a lack of compliance with established requirements.
- Manage assigned vendor relationships, reporting on SLA adherence, billing, establishing new lines of business, and acting as the liaison for training and relationship management.
HCM Manager
Automatic Data Processing (ADP)
Owings Mills, USA
08.2017 - 10.2019
- Managed Outsourced HR, Payroll, and Benefits services for several Fortune 500 clients.
- Instrumental in onboarding new/existing clients onto new payroll/benefits processing platforms: evaluated needs/goals, system design, testing, and go-live execution.
- Performed routine: SOW, SLA analysis, monthly client executive reporting, root cause analysis, payroll and benefits functions, as well as processing to ensure that all actions were federal, state, and locally compliant.
- Performed HR functions including performance management, team allocation, and promotions to align with corporate goals.
- Led three different functional areas of team leaders, payroll specialists, and business analysts, both on-site and remote in India, to achieve and exceed service level agreements.
- Comprehensive Outsourcing Services
Risk Department Unit Manager
Global Payments Inc.
Owings Mills, USA
07.2015 - 11.2016
- Managed the migration of team functions to the USA and International Teams.
- Developed process improvements to reduce service level timeframes, resulting in improved customer service.
- Partnered with Human Resources and oversaw job requisitions creation, interviewing, hiring, performing orientation, and training to set up a new team of 30 in a new client center.
- Provided managerial oversight and support to a department of 75 (Risk Investigations, Risk Analyst, and Merchant Collection Teams).
- Managed a multi-discipline team of 30: Risk, Customer Service, Technical Support, Consumer Collections, Accounts Receivable, Account Boarding, Credit File Maintenance, Fraud, and Bankruptcy.
- Created risk rules for the customer service team, providing credit-based approval, reviewed, and modified as needed to maintain corporate risk below corporate goals successfully.
Team Lead
Global Payments Inc.
11.2012 - 07.2015
- Managed the day-to-day work of Risk Analysts, Risk Investigators, Chargeback Investigators, Collections, and the Call Center Team.
- Updated team job descriptions and team assessments based upon HR standards to standardize with industry in work and salary, which allowed employee retention to rise.
- Tracked and supplied oral and written team member performance appraisals.
- Provided career pathing instruction to assist department team members in achieving their career goals inside and outside of Global Payments.
- Developed and provided individual/team training for new hires and performance improvement.
Risk Investigator I & II
Global Payments Inc.
12.2009 - 11.2012
- Instituted an investigation checklist for team use.
- Investigated complicated financial crimes.
- Assisted with legal prosecution and regulatory reporting.
- Secured funds to prevent and mitigate the loss to the company and customers.
- Trained and mentored a team of risk investigators.
- Adopted risk and compliance tools, which include recognizing money laundering, knowing your client account history, and security incident reporting to protect our clients and company from fraudulent takeovers.
Risk Data Analyst
Global Payments Inc.
06.2008 - 12.2009
- Performed quality monitoring for a team of 28 Risk Analysts.
- Tracked accounts in which Risk Analysts missed opportunities.
- Coordinated training on monitoring risky check transactions.
Real Estate Agent/Real Estate Broker/Owner
Armstrong Realty
Baltimore, MD
11.2001 - 06.2008
- Assisted home buyers/sellers with their real estate transactions.
- Trained/Mentored new real estate agents.
- Performed internal audits of real estate transactions completed by agents.
- Managed the back office of the business (banking, leasing space, and maintaining all vendor accounts).
- Adhered to all Maryland Real Estate licensing and contract requirements.
Research/Budget Analyst & Special Agent Applicant
Federal Bureau of Investigation, FBI
Washington, USA
07.1989 - 11.1997
- Maintained clearance from 1989 to 1997.
- Analyzed budget proposals to ensure alignment with organizational goals.
- Collaborated with departments to gather budgetary data and insights.
- Processed background leads for Special Agent applications.
- Liaison between field office investigations and hiring analysts.
Education
Master of Arts (M.A.) - Theology
The Ecumenical Institute of St. Mary’s Seminary
Baltimore, Maryland05.2011
Bachelor of Science (B.S.) - Business Administration
Morgan State University
Baltimore, Maryland12.2005
Skills
- Risk assessment and mitigation
- Compliance testing
- SOP development
- Fraud investigations
- Vendor management
- Implementation process management
- Regulatory reporting
- Managing relationships
- Identifying gaps in controls
- Team leadership
- Ethics management
- Excellent communication
Affiliations and Certifications (Past and Present)
- American Payroll Association (APA): Fundamental Payroll Certification (FPC)
- International Association of Financial Crimes Investigators (IAFCI)
- The Association of Credit and Collection Professionals (ACA)
- Mental Health First Aid Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Compliance Analyst
CareFirst Blue Cross Blue Shield
01.2024 - Current
Business Analyst, COMKT/CFA Vendor Management
CFA/CareFirst Blue Cross Blue Shield
05.2021 - 12.2023
HCM Manager
Automatic Data Processing (ADP)
08.2017 - 10.2019
Risk Department Unit Manager
Global Payments Inc.
07.2015 - 11.2016
Team Lead
Global Payments Inc.
11.2012 - 07.2015
Risk Investigator I & II
Global Payments Inc.
12.2009 - 11.2012
Risk Data Analyst
Global Payments Inc.
06.2008 - 12.2009
Real Estate Agent/Real Estate Broker/Owner
Armstrong Realty
11.2001 - 06.2008
Research/Budget Analyst & Special Agent Applicant
Federal Bureau of Investigation, FBI
07.1989 - 11.1997
Master of Arts (M.A.) - Theology
The Ecumenical Institute of St. Mary’s Seminary
Bachelor of Science (B.S.) - Business Administration
Morgan State University