Alida Cartee
Ashtabula,VA
Summary
Adept at balancing speed and efficiency with exceptional customer service, enhancing warehouse organization, and streamlined receiving processes for increased efficiency. Skilled in mobile app proficiency and safety awareness, consistently prioritize customer satisfaction and quality control, demonstrating initiative and strong communication skills in high-pressure environments. Experienced with selecting high-quality products and managing customer orders efficiently, utilizing strong organizational and time management skills to ensure accurate and timely delivery. Acquired the knowledge of maintaining excellent customer service and adapting to changing demands in a dynamic work environment.
Overview
5
5
years of professional experience
Work History
Curbside Shopper
Giant Eagle
08.2021 - 10.2021
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced over 10 tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Assisted store management in maintaining optimal inventory levels for popular items, ensuring timely restocking.
- Recorded accurate and efficient records in customer database.
Inventory Receiver
Barnes and Noble
12.2020 - 08.2021
- Enhanced warehouse organization, enabling easier access to items and faster order fulfillment.
- Ensured compliance with industry regulations during the receiving process, including proper handling of hazardous materials when applicable.
- Streamlined the receiving process for increased efficiency by implementing an organized system for incoming shipments.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
Shelf Stocker
Target
06.2017 - 11.2020
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered over 100 customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
Coffee Hostess
Pilot Travel Centers
11.2016 - 05.2017
- Promoted a positive atmosphere by greeting customers warmly and addressing their needs attentively.
- Assisted in training approximately 5 new hires on company policies, procedures, and beverage preparation techniques for smooth integration into the team.
- Utilized strong communication skills to efficiently relay customer orders to other team members, ensuring accuracy and prompt service.
- Maintained knowledge of current menu offerings, promotions, and seasonal specials to provide accurate information to customers.
Education
High School Diploma -
West Tech High School
Cleveland, OH06.1976
Skills
- Speed and Efficiency
- Safety awareness
- Mobile app proficiency
- Initiative-taking
- Customer Service
- Cash Handling
Languages
Spanish
Native or Bilingual
Timeline
Curbside Shopper
Giant Eagle
08.2021 - 10.2021
Inventory Receiver
Barnes and Noble
12.2020 - 08.2021
Shelf Stocker
Target
06.2017 - 11.2020
Coffee Hostess
Pilot Travel Centers
11.2016 - 05.2017
High School Diploma -
West Tech High School
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