Moises Aguilar
San Antonio
Summary
Aspiring IT Support Specialist with a strong knowledge of networking, troubleshooting, and computer systems gained through hands-on labs and coursework. Currently studying for the Cisco CCNA certification to further technical expertise. Eager to apply problem-solving skills and customer service experience to support end-users and contribute to IT operations.
Overview
5
5
years of professional experience
Work History
Curbside Shopper
H-E-B
02.2021 - Current
- Selected and gathered customer orders efficiently, ensuring accurate fulfillment of online grocery requests.
- Maintained knowledge of product locations, enhancing speed and accuracy during order assembly.
- Collaborated with team members to optimize workflow and improve overall service delivery times.
- Implemented best practices for inventory management, reducing errors in item selection and stock levels.
Education
Associates of Science - Cybersecurity
Texas State Technical College
Harlingen, TX01.2021
Bachelor of Business - Cybersecurity
University of Texas at San Antonio
San Antonio, TX01.2025
Skills
- Networking: TCP/IP, DHCP, DNS, VLANs, Subnetting, Switch/Router Configuration (CCNA Labs)
- Operating Systems: Windows 10/11, Windows Server, Linux (basic)
- Tools & Platforms: Active Directory, Microsoft 365, Remote Desktop, Ticketing Systems (Simulates Labs)
- Hardware: PC setup, imaging, maintenance, and troubleshooting
- Other Skills: Customer Service, Communication, Fast Learner
- Speed and efficiency
- Mobile app proficiency
- Initiative-taking
Timeline
Curbside Shopper
H-E-B
02.2021 - Current
Bachelor of Business - Cybersecurity
University of Texas at San Antonio
Associates of Science - Cybersecurity
Texas State Technical College