Jose Carlo Tin-ga
Pleasant Prairie
Summary
Entry-level, remote-ready Network Support and NOC Technician with strong foundational networking skills and hands-on troubleshooting experience. CCNA-certified with practical knowledge of VLANs, routing, switching, HSRP, and STP. Proven ability to respond to incidents, support users, and maintain uptime in distributed and high-availability environments.
Overview
12
12
years of professional experience
Work History
HVAC Lead Technician / Supervisor
Park Terrace Apartments LLC
Park City, IL
08.2019 - Current
- Lead technical operations across 900+ residential units, supporting high-availability systems requiring rapid incident response
- Troubleshoot electrical, mechanical, and control systems using structured diagnostic methodologies transferable to IT environments
IT Support Specialist (Freelance)
Lou Brydges & Associates, P.C.
Libertyville, IL
05.2023 - 12.2025
- Provided remote and onsite IT support for end users, resolving hardware, software, and network connectivity issues
- Supported Windows systems, user accounts, printers, and basic network infrastructure
Junior Network Engineer / Network Support
Barkat Consulting LLC
Libertyville, IL
01.2023 - 08.2023
- Assisted with configuration and support of network infrastructure including switches, routers, VLANs, and trunking
- Performed network troubleshooting, connectivity testing, and incident resolution
Nuclear Biological Chemical Specialist
US Army
Various Locations
10.2013 - 03.2019
- Led teams in high-pressure operational environments requiring strict procedures and technical precision
- Maintained equipment readiness, performed diagnostics, and enforced security protocols
Education
Master of Science - Computer Information Systems
University of Phoenix
Tempe, AZ08-2024
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ03-2020
Skills
- Networking: Routing & Switching, VLANs, Trunking, Inter-VLAN Routing, Subnetting
- Protocols & Concepts: HSRP, STP, TCP/IP, DNS, DHCP
- Cisco: IOS CLI, Switch & Router Configuration, Network Troubleshooting
- Labs & Tools: Cisco Packet Tracer, Online Network Labs
- Systems: Windows OS, Basic Linux, Remote Desktop Support
- IT Operations: Ticketing Systems, Incident Response, Documentation
- Security: Network Security Fundamentals, Access Control Concepts
- Designed and configured multi-VLAN networks using Cisco Packet Tracer
- Implemented HSRP, STP, trunking, and inter-VLAN routing in lab environments
- Practiced real-world network troubleshooting scenarios aligned with CCNA objectives
PROJECTS & LABS
Timeline
IT Support Specialist (Freelance)
Lou Brydges & Associates, P.C.
05.2023 - 12.2025
Junior Network Engineer / Network Support
Barkat Consulting LLC
01.2023 - 08.2023
HVAC Lead Technician / Supervisor
Park Terrace Apartments LLC
08.2019 - Current
Nuclear Biological Chemical Specialist
US Army
10.2013 - 03.2019
Master of Science - Computer Information Systems
University of Phoenix
Bachelor of Science - Information Technology
University of Phoenix