Alida Cordero
Pawtucket,USA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Server, Host & Barback
Terra Negra / Terra Luna
05.2025 - 01.2026
- Worked across two upscale lounge/restaurant concepts under the same ownership
- Provided guest service as server and host in a fast-paced hospitality environment
- Assisted bartenders with bar setup, restocking, glassware, and maintaining bar cleanliness
- Managed guest seating, reservations, and front-of-house flow
- Supported bar operations and developed strong mixology knowledge in a real-service environment
- Strengthened multitasking, teamwork, and communication skills in a high-energy setting
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
Barista
Starbucks
01.2023 - 09.2025
- Prepared high-quality hot and cold beverages in a fast-paced environment
- Operated cash registers and handled financial transactions accurately
- Followed beverage standards and maintained product knowledge
- Supported store operations including stocking, inventory, and supply organization
- Assisted management in maintaining efficient and professional daily operations
Server
Olive Garden
09.2022 - 07.2024
- Delivered attentive and professional guest service in a high-volume restaurant environment
- Maintained clean and organized workstations following restaurant standards
- Assisted team members with restocking inventory and supporting front-of-house operations
- Recommended menu items and upsold drinks and complementary dishes
- Resolved customer concerns professionally to ensure guest satisfaction
- Managed multiple tables efficiently while maintaining strong customer relationships and strong tip performance
Education
Bachelor of Arts - Business Administration
Umass Dartmouth
Massachussets05.2028
Mixology License - Tips
Rhode Island School of Mixology
Providence08.2026
Skills
- Mixology Knowledge (Hands-on training)
- Bartending Knowledge
- Strong work ethic
- Exceptional customer service
- Guest Service & Hospitality
- Upselling & Sales
- POS Systems & Cash Handling
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Inventory & Stocking
- Barback Support
- Conflict Resolution
- Professional Communication
LANGUAGES
English (Fluent)
Spanish (Native / Bilingual)
Timeline
Server, Host & Barback
Terra Negra / Terra Luna
05.2025 - 01.2026
Barista
Starbucks
01.2023 - 09.2025
Server
Olive Garden
09.2022 - 07.2024
Bachelor of Arts - Business Administration
Umass Dartmouth
Mixology License - Tips
Rhode Island School of Mixology