ALIDA MUGISHA
Urbana,IL
Summary
Dynamic professional with extensive experience in grant management and project oversight. Proven track record in budget administration and regulatory compliance, coupled with strong analytical and communication skills. Successfully managed complex portfolios, ensuring timely deliverables and fostering collaboration among stakeholders.
Overview
9
9
years of professional experience
1
1
Certification
Work History
RESEARCH ADMINISTRATION ASSOCIATE
University of Illinois, Urbana-Champaign
Champaign, IL
06.2023 - Current
- Monitored and facilitated payments of sub-award invoices
- Assisted with document preparation for budget modifications, no-cost extension requests, and sub-award amendment request
- Served as liaison with Sponsored Program Administration (SPA), funding agencies, collaborating institutions, or other external partners
- Successfully followed grants and project timelines from award to closeout
- Managed grants budgets and funding allocations from sponsors
- Assisted in set up and management of Startup accounts, ICR accounts, and gifts accounts
HEALTH DATA ANALYST
Center for Healthcare Innovation
Chicago, IL
06.2022 - 06.2023
- Presented and communicated data insights/findings to the team to solve complex data problems
- Led and organize informational webinars; created best practices for guest speakers/organizations
- Lead product developments for wellness services, health coaching, and condition management programs
- Collaborated with other healthcare professionals to develop strategies for improving patient care quality and outcomes.
CUSTOMER SUCCESS SPECIALIST
University of Illinois Systems
Champaign, IL
10.2021 - 05.2023
- Answered user inquiries regarding software operation to resolve problems
- Collected and enter patient intake information into the appropriate Zoho service software system
- Continuously met the expectations of our internal and external customers in providing excellent service
- Kept effective communication both verbal and written, and led meeting presentations
- Performed periodic customer success reviews that confirmed customer satisfaction
- Resolved issues with the help of the Technical Support team, and expanded consumable use throughout patients accounts
ASSISTANT MANAGER
Best Outlook Hotel
Bujumbura, Burundi
05.2016 - 05.2021
- Developed a loyal and highly satisfied customer base through proactive management of the team and customer service strategies.
- Increased guest bookings by 20% and further enhancing company's revenue.
- Prepared daily financial reports.
- Analyzed marketing information and translated it into strategic plans for customer growth.
Education
Master of Health Administration -
UNIVERSITY OF ILLINOIS
Champaign, ILBachelor's degree - International Business
MILLIKIN UNIVERSITY
Decatur, ILSkills
- Project management
- Proposal preparation
- Organizational Management
- Effort Reporting / Management
- Organizational and supervision
- Budget preparation / administration
- Grant management
- Regulatory compliance
- High-level organization
- Communication and Interpersonal
- Analytical skills
- Problem-solving
Certification
- Lean Six Sigma Green Belt
- IL Certified Research Administrator (IL CRA)
- Lean Six Sigma Yellow Belt
- IHI Certificate in Healthcare Quality and Safety
- PMP Certification - In Progress
References
References are available upon request.
Timeline
RESEARCH ADMINISTRATION ASSOCIATE
University of Illinois, Urbana-Champaign
06.2023 - Current
HEALTH DATA ANALYST
Center for Healthcare Innovation
06.2022 - 06.2023
CUSTOMER SUCCESS SPECIALIST
University of Illinois Systems
10.2021 - 05.2023
ASSISTANT MANAGER
Best Outlook Hotel
05.2016 - 05.2021
Master of Health Administration -
UNIVERSITY OF ILLINOIS
Bachelor's degree - International Business
MILLIKIN UNIVERSITY
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