Alida Ana Tiburcio
Macomb,MI
Summary
Motivated student in pursuit of a BA in Supply Chain Management Degree looking to apply my knowledge and skills to gain firsthand experience in the supply chain field.
Overview
2
2
years of professional experience
Work History
Restaurant Server
Octopus Beer Garden
05.2023 - 08.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Food and Beverage Server
Cherry Creek Golf Club
07.2021 - 08.2023
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to sanitation, safety, and alcohol laws and policies while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Participated in banquet event set-up, planning, and serving.
- Catered to and resolved guest complaints to ensure a positive customer experience.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Trained new co-workers in Cherry Creek's processes, procedures, and polices to uphold the establishments integrity and reputation.
Education
Bachelor of Arts - Supply Chain Management
Michigan State University
East Lansing, MI05.2026
High School Diploma -
Dakota High School
Macomb, MI05.2022
Skills
- Microsoft Excel
- Microsoft Powerpoint
- Presentation Skills
- Effective Communicator
- Time Management Skills
- Team-Oriented
- Customer Service
- Organization Skills
- Problem Solving
- Critical Thinking
Leadership & Service
- National Honors Society - Used leadership skills to lead my group in seeking volunteer and service opportunities, as well as organizing and working the Sequoya Elementary yearly Thunderfest festival.
- St. Lawrence Church - Volunteered to help plan and run the St. Lawrence Church annual fish fry fundraiser, where I took orders and ensured the overall efficiency and satisfaction of the event.
- Dakota High School Soccer - 2020 Dakota High School soccer captain where I supported my teammates and led them to the 2022 MSHAA soccer playoffs, as well as setting up our yearly fundraiser to support the program's financial needs.
- Nationals Soccer - Participated in contest against the top teams in the nation, Qualified and participated in the 2022 USYS National Championships, and supported Fleece and Thank You by making blankets as a team to give to children fighting cancer.
Timeline
Restaurant Server
Octopus Beer Garden
05.2023 - 08.2023
Food and Beverage Server
Cherry Creek Golf Club
07.2021 - 08.2023
Bachelor of Arts - Supply Chain Management
Michigan State University
High School Diploma -
Dakota High School