Alida Ana Tiburcio
Macomb,MI
Summary
Motivated student in pursuit of a BA in Supply Chain Management Degree looking to apply my knowledge and skills to gain firsthand experience in the supply chain field.
Overview
2
2
years of professional experience
Work History
Restaurant Server
Octopus Beer Garden
Mount Clemens, MI
05.2023 - 08.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Food and Beverage Server
Cherry Creek Golf Club
Shelby, MI
07.2021 - 08.2023
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to sanitation, safety, and alcohol laws and policies while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Participated in banquet event set-up, planning, and serving.
- Catered to and resolved guest complaints to ensure a positive customer experience.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Trained new co-workers in Cherry Creek's processes, procedures, and polices to uphold the establishments integrity and reputation.
Education
Bachelor of Arts - Supply Chain Management
Michigan State University
East Lansing, MI05.2026
High School Diploma -
Dakota High School
Macomb, MI05.2022
Skills
- Microsoft Excel
- Microsoft Powerpoint
- Presentation Skills
- Effective Communicator
- Time Management Skills
- Team-Oriented
- Customer Service
- Organization Skills
- Problem Solving
- Critical Thinking
Leadership & Service
- National Honors Society - Used leadership skills to lead my group in seeking volunteer and service opportunities, as well as organizing and working the Sequoya Elementary yearly Thunderfest festival.
- St. Lawrence Church - Volunteered to help plan and run the St. Lawrence Church annual fish fry fundraiser, where I took orders and ensured the overall efficiency and satisfaction of the event.
- Dakota High School Soccer - 2020 Dakota High School soccer captain where I supported my teammates and led them to the 2022 MSHAA soccer playoffs, as well as setting up our yearly fundraiser to support the program's financial needs.
- Nationals Soccer - Participated in contest against the top teams in the nation, Qualified and participated in the 2022 USYS National Championships, and supported Fleece and Thank You by making blankets as a team to give to children fighting cancer.
Timeline
Restaurant Server
Octopus Beer Garden
05.2023 - 08.2023
Food and Beverage Server
Cherry Creek Golf Club
07.2021 - 08.2023
Bachelor of Arts - Supply Chain Management
Michigan State University
High School Diploma -
Dakota High School