BRIANNA Mayes
Memphis,TN
Summary
Experienced Restaurant server with ten years of expertise in delivering exceptional customer service and creating memorable dining experiences. Adept at managing high-volume environments, enhancing team collaboration, and guaranteeing guest satisfaction. Holds an Associate's Degree in Computer Information Technology, bringing strong technical skills and problem-solving abilities to streamline operations and improve service efficiency. Committed to continuous learning and delivering quality service in fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Server
Sekisui Midtown
Memphis, Tennessee
07.2017 - Current
- Efficiently managed customer orders, ensuring exceptional dining experiences. Resolved issues promptly, fostering guest satisfaction and repeat business.
- Coordinated seamlessly with kitchen staff to expedite food delivery. Mentored new servers, improving team efficiency and overall service quality.
Restaurant Server
The Majestic Grille
Memphis, Tennessee
05.2019 - 03.2020
- Consistently upsold menu items, boosting the average check value. Handled high-volume shifts with precision, maintaining quality service. Resolved guest concerns promptly, securing repeat business.
- Meticulously maintained cleanliness standards, ensuring a pristine dining area. Accurately processed payments and managed cash transactions. Memorized extensive menu details, providing informed recommendations.
Restaurant Server
Aldo's Midtown
Memphis, Tennessee
06.2018 - 09.2019
- Streamlined order processing and table management, enhancing customer satisfaction and operational efficiency in a fast-paced restaurant environment.
- Cultivated strong team dynamics, coordinating effectively with kitchen staff and fellow servers to deliver exceptional dining experiences consistently.
Restaurant Server
Robata
Memphis, Tennessee
08.2016 - 07.2019
- Fostered positive guest relations by addressing inquiries, offering informed menu guidance, and maintaining a welcoming atmosphere.
- Orchestrated seamless dining operations through meticulous order management, proactive station stocking, and efficient table clearing, ensuring a smooth service flow.
Restaurant Server
Molly's La Casita
Memphis, Tennessee
01.2016 - 01.2017
- Offered in-depth explanations of menu items, including preparation methods, ingredients, and cooking techniques.
- Delivered exceptional service at Molly's La Casita, enhancing customer satisfaction. Managed multiple tables efficiently, ensuring prompt and accurate order fulfillment.
Education
BBA - Accounting
University of Memphis
Memphis, TN12-2027
Computer Information Technology - Cyber Defense
Southwest Tennessee Community College
12-2024
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Access
- HTML
- CSS
- Customer service
- Food service
Certification
Microsoft Office Specialist: Microsoft Access Expert (Access and Access 2019), Certiport, 04/23
Timeline
Restaurant Server
The Majestic Grille
05.2019 - 03.2020
Restaurant Server
Aldo's Midtown
06.2018 - 09.2019
Restaurant Server
Sekisui Midtown
07.2017 - Current
Restaurant Server
Robata
08.2016 - 07.2019
Restaurant Server
Molly's La Casita
01.2016 - 01.2017
BBA - Accounting
University of Memphis
Computer Information Technology - Cyber Defense
Southwest Tennessee Community College
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