Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Alid'or M. Nyembo

Portland,ME

Summary

Flexible hard worker ready to learn and contribute to team success. Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks and presenting financial products to customers. Solid knowledge of personal banking practices and regulations. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Accommodating Universal Banker committed to maintaining high customer service ratings and presenting professional image. Experienced in expertly handling over 3 years banking transactions per day and interacting with customers. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties. Hospitable professional offering personality, professionalism and communication skills to successfully engage new and existing customers. Adept at identifying and matching customers with products and services by conducting interviews and discussing financial needs. Friendly employee knowledgeable banking regulations and regulatory compliance. Offers great communication, collaboration and organizational skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness. Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care. Resiliant Direct Support Professional with solid background assisting patients with basic needs and care. Knowledgeable about medical procedures, recreational requirements and protective measures. Perceptive individual familiar with social and community services rules and regulations. Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks, and presenting financial products to customers. Solid knowledge of personal banking practices and regulations.

Overview

8
8
years of professional experience

Work History

Direct Support Professionals

GRANITY DAY CARE
Scarborough, ME
06.2021 - 06.2024
  • Assisted in planning and implementing recreational activities for participants.
  • Provided guidance and support to ensure safety of individuals served.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Assisted individuals in learning and developing new skills.
  • Transported clients to doctor's appointments and errands.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Collaborated with other staff members to develop individualized service plans for each participant.

Personal Banker

Gorham Savings Bank
Yarmouth, ME
12.2022 - 05.2024
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings and closings for clients.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Researched customer inquiries and reported findings in a timely manner.
  • Responded promptly to customer emails, phone calls and requests for information.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.
  • Analyzed financial documents provided by customers to determine their needs.

Machine Operator

IDEXX Laboratories
Westbrook, ME
02.2020 - 01.2023
  • Set up and operate machine tools to produce precision parts and instruments.
  • Monitor the feed and speed of machines during the machining process.
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Adjust machine settings to complete tasks accurately.
  • Troubleshoot malfunctions in equipment or processes.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Read blueprints and job orders to determine product specifications and tooling instructions.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Load raw materials into machines according to specified measurements.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Replace worn tools, sharpen cutting tools, adjust machinery components.

Universal Banker

Bank Of Africa
Lubumbashi, Katanga/DR Congo
07.2018 - 12.2019
  • Provided customer service to clients by answering questions, resolving complaints and processing transactions.
  • Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
  • Assisted customers with online banking setup and troubleshooting issues.
  • Maintained records of customer interactions and transactions in accordance with bank policies.
  • Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
  • Processed deposits, withdrawals, loan payments and other financial transactions.
  • Verified customer identity through driver's license or other forms of identification.

Sales Associate

Airtel Congo
Kinshasa, Kinshasa/ DR Congo
01.2016 - 06.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Education

Bachelor of Science - Economics

University of Southern Maine
05-2025

Bachelor of Science - Communications

IFASIC KINSHASA
09-2014

Skills

  • Attention to Detail
  • Customer Service
  • Cross-Selling and Upselling
  • Relationship Building
  • MS Excel
  • Banking Policies and Procedures
  • Banking
  • Opportunity Identification
  • Client documentation
  • Progress Documentation
  • Behavioral Management
  • Chronic Disease Management
  • Transportation
  • Appointment Scheduling

Affiliations

A writer and author of the book' Mom : I was dead".

Languages

English
Full Professional
French
Native/ Bilingual
Swahili
Professional
Lingala
Native/ Bilingual

Timeline

Personal Banker

Gorham Savings Bank
12.2022 - 05.2024

Direct Support Professionals

GRANITY DAY CARE
06.2021 - 06.2024

Machine Operator

IDEXX Laboratories
02.2020 - 01.2023

Universal Banker

Bank Of Africa
07.2018 - 12.2019

Sales Associate

Airtel Congo
01.2016 - 06.2018

Bachelor of Science - Economics

University of Southern Maine

Bachelor of Science - Communications

IFASIC KINSHASA
Alid'or M. Nyembo