Aliece Turner
Garland,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Contract Specialist 1
Blue Cross and Blue Shield
Richardson, Texas
12.2016 - Current
- Process Legal request inquiries sent via Enterprise Booklet Inquiry mailbox for Benefit Booklets for all Market segments and States (Illinois, Texas, Oklahoma, New Mexico, and Montana)
- Processed Print requests from accounts requesting benefit booklets mailed to physical addresses for all Market segments and states
- Manage Projects requested by the Legal department for benefit booklets on a prompt and exact basis
- Possess problem-solving skills, the ability to work in a team, a strong work ethic, communication skills, and leadership qualities
- Possess verbal and written communication skills to interact with corporate departments in areas of primary responsibility
- Process inductions request sent via Enterprise Booklet Intake mailbox for Custom and Blue Balanced ASO Funded accounts
- Experience in manual uploading benefit booklets to UCR to display on Blue Access for Employers and Members
- Drafted procedures and job aids to train team members to aid in the Enterprise Booklet Inquiry mailbox for Legal requests, SBC team to process translation request in RRD tool
- Experience performing audits on Montana Small Standard booklets for any discrepancies
- Testing new process and RRD tool for translation requests for benefit booklets and SBCs
- Project management skills with EConsent print reports that coordinate with Marketing the print/mailing for renewing accounts to distribute Standard Benefit Booklets, GAD's and SBCs for Small, Mid-Market and Large standard plans.
Account Specialist 1
Blue Cross and Blue Shield
Richardson, Texas
03.2013 - 12.2016
- Supply prompt response to inquiries to offshore partners processing Benefit Changes, Renewals and New groups
- Work as a liaison among account management, underwriting, leads on the team to ensure all urgent matters conducted in a timely manner
- Train team members and new hires on procedures and guidelines for Blue Direction/Trionfo accounts and other procedures processed throughout the unit
- Work as a liaison for stakeholders to elicit, analyze, communicate, and confirm requirements for changes to business processes, policies, and information systems
- Manage projects as well as any other tasks management assigned on a prompt basis meeting and exceeding quality, individual and team goals
- Attend, help and engage in departmental meetings related to changes within the area as well as team updates, discussions to ensure fluid communication
- Aid with the Lead team in creating Help Desk tickets on issues occurring within BlueSTAR system to coordinate with ITG team to resolve issues.
Account Specialist I, II, III
Blue Cross and Blue Shield
Richardson, TX
10.2000 - 03.2013
- Completed exact and prompt account level set up and maintenance
- Analyzed and interprets Sold Group Paperwork including Summary Plan Designs (SPD)
- Support team activities, deliverables, and issue resolution
- Assisted Unit Leads on escalated and urgent issues
- Support, encourage and contributed to ensuring the company was the best industry meeting and exceeding member and customer needs
- Assessed New process within Small Group Renewal team such as EWF, Small Group Workflow, Plan Change Automation
- Coordinated with Brokers to update Broker information such as contact information, region, district, and territory
- Subject Matter Expert for BlueSTAR, Benefit Coding, underwriting issues needing aid within the team to resolve issues
- Successfully completed all assigned tasks on a prompt basis to meet and exceed goals
- Processed Group/Member level entries using via RBY and BlueSTAR
- Processed dispositions, advanced premium reports, and special account reconciliation for Management teams in Group Accounts.
Education
Some College (No Degree) - Medical Secretary
BMI
Marshall, TXSkills
- Problem-solving
- Teamwork
- Work ethic
- Communication skills
- Leadership qualities
- Verbal communication
- Written communication
- Project management
System Knowledge
- PC ability to include Microsoft Word, Microsoft Excel, Microsoft Outlook, Lotus notes
- BlueSTAR
- Salesforce (Gems)
- E-Sales (Request Center)
- Large Group Enrollment (LGTT)
- Enterprise Content Manger (ECM)
- Universal Content Repository (UCR)
- Jira Board
- Lotus Notes
- Total Processing Manager (TPM)
- RRD Tool (Translation request)
- SBC Request Tool
- Enterprise Booklet Inquiry Mailbox
- Enterprise Booklet Intake Mailbox
Timeline
Contract Specialist 1
Blue Cross and Blue Shield
12.2016 - Current
Account Specialist 1
Blue Cross and Blue Shield
03.2013 - 12.2016
Account Specialist I, II, III
Blue Cross and Blue Shield
10.2000 - 03.2013
Some College (No Degree) - Medical Secretary
BMI