Alieda Landeros
Wilmington
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Spic &Span LLC
Wilmington
03.2023 - Current
- Company Overview: My Residential cleaning company I started in March 2023
- I use commercial grade equipment and products to ensure the best results for my customers.
- Yelp and Facebook is used to promote my business and get jobs started.
- Services provided Whole house cleaning, Basic cleaning, Move/Out cleaning.
- My Residential cleaning company I started in March 2023
Customer service specialist
Home Depot
Wilmington
03.2024 - 06.2025
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a 80% increase in customer satisfaction ratings.
- Managed a high volume of incoming calls and emails, averaging 50+ interactions per day.
- Assisted in the implementation of new systems or tools aimed at improving efficiency in the customer care department.
- Proactively reached out to customers who had unresolved issues or expressed dissatisfaction to provide personalized support and regain their trust.
- Greeted and welcomed visitors, providing a positive first impression of the company.
- Mastered working in the EDI
- Maintained inventory records using warehouse management systems.
- Operated forklifts and pallet jacks to move heavy items safely.
Customer Service representative
Best Buy
Wilmington
10.2023 - 02.2024
- Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information.
- Participated in regular team meetings to discuss challenges, share best practices, and brainstorm ideas for improving the overall quality of service provided.
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience.
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis.
- Demonstrated exceptional problem-solving skills when handling difficult situations or demanding customers.
Cashier/preparation team
Au bon Pain, Novant Hospital
Wilmington
06.2023 - 12.2023
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues.
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed.
- Prepared and cooked a variety of food items according to recipes, quality standards, presentation standards, and food preparation checklist.
- Made sure of a sanitized safe environment for the people that visits the hospital.
Front Desk Administrator
Wake Women's health
Raleigh
- Managed front desk operations, including scheduling appointments, answering phone calls, and greeting patients with a friendly and professional demeanor.
- Assisted with check-in and check-out processes, efficiently handling guest registrations and payments.
- Coordinated with housekeeping staff to ensure timely room turnovers for arriving guests.
CNA
Home Health Care Giver (Home instead)
Wilmington
- Assist clients in their daily personal tasks, such as bathing and dressing.
- Gave them the companionship they need on the daily basis.
- Perform housekeeping task, such as laundry, vacuum, dishes, disinfecting.
- Help to organize a clients schedule and plan appointments.
- Keep clients engaged in their social networks and community.
- Help clients sustain a clean and sterile environment.
Education
High School Diploma -
New Hanover High School
Wilmington, NCSkills
- Computer Skills
- Critical thinking
- Detail oriented
- Efficient
- Adaptability
- Multitask efficiently
- team oriented
- Observant
- OSHA certification
- Rbt certification
Timeline
Customer service specialist
Home Depot
03.2024 - 06.2025
Customer Service representative
Best Buy
10.2023 - 02.2024
Cashier/preparation team
Au bon Pain, Novant Hospital
06.2023 - 12.2023
Spic &Span LLC
03.2023 - Current
Front Desk Administrator
Wake Women's health
CNA
Home Health Care Giver (Home instead)
High School Diploma -
New Hanover High School