Alieeza Baig
Houston,TX
Summary
Professional in consultative sales, prepared for impactful roles. Known for delivering excellent customer experiences and tailored solutions that drive client loyalty. Strong focus on team collaboration and achieving results, with reliable adaptability to changing needs. Expertise in customer relationship management and strategic sales techniques valued by employers.
Overview
6
6
years of professional experience
Work History
Pharmacy Customer Service Representative
Sagility
Remote
09.2024 - 04.2025
- Adapted quickly to new software tools for improved workflow efficiency.
- Provided proactive solutions for common customer inquiries, leading to increased satisfaction ratings.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
- Processed prescription orders efficiently using pharmacy management software.
Clinic Manager
Ideal Image
Houston, TX
10.2023 - 08.2024
- Utilized CRM software such as SalesForce, and Excel to track sales activities, manage leads, and report on performance metrics and build a "startup clinic".
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships by 45%.
- Meeting Monthly KPI's of 100K and up as well as keeping retention rate on uptrend.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Trained and mentored team members on effective sales techniques and product knowledge.
Clinic Manager
Milan Laser Hair Removal
The Woodlands, TX
01.2022 - 09.2023
- Conducted consultations in person and online, effectively showcasing features and benefits of the services to potential clients.
- Met Monthly KPI's including over $75,000 in sales a month, and increasing revenue by 34%.
- Led a team of healthcare professionals, fostering collaboration and professional development.
- Coordinated marketing initiatives to increase clinic visibility and attract new clientele, following a 20% new client rate.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
Retail Customer Sales Associate
Orangetheory Fitness
Houston, TX
05.2019 - 12.2021
- Conducted in person as well as on the phone consultations for fitness memberships.
- Meeting Monthly and Weekly KPI's including 50 memberships quotas per month, and upselling to higher membership plans.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Associate of Arts -
Lone Star College
Houston, TX06-2020
High School Diploma -
Klein High School
Houston, TX05-2019
Skills
- Salesforce CRM experience
- Client-focused sales approach
- Data Entry
- Skilled in Microsoft Word and Excel
- Social Media Marketing/Event Marketing
- Prospective customer outreach
- Strategic business development
- Creative Problem Solving
Accomplishments
- Achieved #1 Clinic in region to win company bonus challenge of high volume sales ($171K).
- Highest Buyback percentage 54% Clinic from outreach.
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Pharmacy Customer Service Representative
Sagility
09.2024 - 04.2025
Clinic Manager
Ideal Image
10.2023 - 08.2024
Clinic Manager
Milan Laser Hair Removal
01.2022 - 09.2023
Retail Customer Sales Associate
Orangetheory Fitness
05.2019 - 12.2021
High School Diploma -
Klein High School
Associate of Arts -
Lone Star College