To secure a position with a well-established organization and a stable environment that will lead to a long lasting relationship. I am extremely focused on elevating company standards, company goals, and meeting high expectations.
Overview
10
10
years of professional experience
Work History
Business Assistant
Sterling Creek Dental
03.2025 - 07.2025
(5 Month Contract)
• Greet and check in/out patients, and collect personal, medical, and insurance information
Schedule, reschedule, and verify patient appointments, and schedule appointments with Dentrix
Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
Coordinated with dental assistants and hygienists to optimize patient flow.
Collected patient co-payments and recorded payment transactions
Crossed trained in medical billing as needed
Creating necessary referrals
Closing out end of day office reports
Assisting in Prior Authorization
Insurance Verifications
Making sure all emails are answered
Utilized electronic health record systems to enter patient information and update existing records.
Processed patient registration, medical forms, and release of information requests.
Reviewed medical records for accuracy and completion as required by insurance companies.
Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
Submitted dental insurance claims accurately and promptly using Dentrix
Handled patient financial arrangements and payment plans for large treatments.
Ensured proper coding of procedures for insurance submission and auditing.
Posting Insurance Checks
Submitted Insurance Claims
MEDICAL OFFICE SPECIALIST
HCA FL Oviedo Urology
11.2022 - 05.2023
Greet and check in/out patients, and collect personal, medical, and insurance information
Schedule, reschedule, and verify patient appointments, and schedule appointments
Addressed and responded to incoming/outgoing calls and correspondence
Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
Created and maintained confidential patient files; implemented EHR systems to automate patient records management
Collected patient co-payments and recorded payment transactions
Crossed trained in medical billing as needed
Creating necessary referrals
Closing out end of day office reports
Assisting in Prior Authorizations
Data Entry
Assisting in scheduling surgery post op appointments
Insurance Verifications
Maintaining high volume phone calls and emails
Adhering to all office policies and procedures
Used EMR software to manage patient records and files.
Processed patient registration, medical forms, and release of information requests.
MEDICAL LEGAL ASSISTANT
Schwed Law Firm
11.2017 - 03.2019
Assisting attorneys with correspondence with insurance companies
Document organization and management
Verified Patient's auto insurance benefits
Kept up-to-date on case progress by frequently reviewing records and reporting findings to client's
Answered phones and provided customer service to clients regarding their inquiries or concerns.
Provided administrative support to attorneys in a fast-paced legal environment, including filing and organizing documents, drafting correspondence, scheduling appointments.
Updated case management system with notes, data and reports.
Monitored client cases and provided timely updates to attorneys.
MEDICAL OFFICE SPECIALIST
West Palm Beach Behavioral Health
07.2015 - 08.2017
Greet and check in/out patients, and collect personal, medical, and insurance information
Schedule, reschedule, and verify patient appointments, and schedule appointments
Addressed and responded to incoming/outgoing calls and correspondence
Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
Obtain patient vitals
Created and maintained confidential patient files; implemented EHR systems to automate patient records management
Collected patient co-payments and recorded payment transactions
Obtained authorization for Electroconvulsive Therapy (ECT) patients
Crossed trained in medical billing as needed
Insurance Verifications
Prior Authorizations
Maintained accurate records of patient visits, including scheduling appointments, verifying insurance coverage and collecting payments.
Used EMR software to manage patient records and files.
Processed patient registration, medical forms, and release of information requests.