Emily Dedo
Orlando,FL
Summary
Skilled and experience professional with experience in front and back office medical settings. Motivated to achieve new goals and surpass expectations. Ready to learn and become a valued asset of your team!
Overview
5
5
years of professional experience
Work History
Business Assistant
Sterling Creek Dental Care
12.2023 - Current
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Engaged with customers to build business relationships.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
Health Unit Coordinator
AdventHealth
08.2023 - 12.2024
- Proactively identified areas for improvement within the unit processes leading to increased efficiency for both patients and providers.
- Optimized patient flow by effectively managing admissions, discharges, and transfers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered medical supplies and kept check on inventory levels.
- Enhanced patient satisfaction by addressing concerns and providing timely updates.
- Maintained accurate and up-to-date patient records to ensure efficient information retrieval for healthcare providers.
Medical Administrative Assistant
The Womens Center
12.2019 - 08.2023
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
- Maintained and updated patient records for accurate, current medical histories.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Associate of Science - Radiography
Seminole State College of Florida
Sanford, FLHigh School Diploma -
Eastland Christian School
Orlando, FL 05.2018
Skills
- Document Management
- Vendor negotiation
- Customer Service
- Bank Deposits
- Payment Processing
- Specimen Collection
- Patient Services
- Strong Work Ethic
- Attention to Detail
- HIPAA Compliance Understanding
References
- Dr. Temitope Oshodi (217)816-6509
- Dr. Vartika Bhardwaj (407)489-1844
- APRN Rossana Karagiannis (386)366-0628
Timeline
Business Assistant
Sterling Creek Dental Care
12.2023 - Current
Health Unit Coordinator
AdventHealth
08.2023 - 12.2024
Medical Administrative Assistant
The Womens Center
12.2019 - 08.2023
Associate of Science - Radiography
Seminole State College of Florida
High School Diploma -
Eastland Christian School
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