Pharin Jordan
Indianapolis
Summary
I am a polished professional offering 10 years of patient and client service. I have excelled in providing an unwavering commitment to ensuring the highest standards of patient care. Excelled in document management and team collaboration, driving continuous improvement and strategic planning. Achieved significant milestones in customer service and project management, demonstrating adaptability and a commitment to excellence.
Experienced with managing administrative tasks and supporting business operations. Utilizes organizational skills to maintain efficient office workflows. Track record of effective communication and problem-solving in dynamic environments.
Diligent Customer Service with solid background in business support and administrative functions. Proven track record in streamlining office operations and supporting executives through efficient scheduling and communication. Demonstrated organizational and multitasking skills, ensuring smooth workflow and timely task completion.
Overview
9
9
years of professional experience
Work History
Business Assistant
Dr J Pediatric Dentistry
12.2024 - Current
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
- Assisted in the development and execution of marketing strategies to increase brand visibility and drive sales growth.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Optimized workflow management through effective prioritization of tasks, delegation of responsibilities, and follow-up on progress.
- Enhanced customer experience using all omnichannel offerings.
- Supported departmental goals through diligent research, data analysis, and preparation of comprehensive reports.
- Advanced employee skill sets through comprehensive training programs tailored to individual needs.
Sterilization Technician
Kids and Adult Dental
01.2023 - 12.2024
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Ensured sterilization quality by meticulously following standard operating procedures and guidelines.
- Supported surgical teams with timely delivery of properly sterilized instruments required for various procedures.
- Conducted regular inventory checks, minimizing shortages and overstock situations in the department.
- Collaborated effectively with fellow team members to ensure efficient completion of daily tasks and responsibilities.
- Contributed to the prevention of healthcare-associated infections with diligent adherence to proper sterilization techniques.
- Increased patient safety by adhering to strict guidelines for the handling, storage, and transport of sterile medical equipment.
- Wrapped trays, instrument packs, and sets.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Ordered and restocked supplies for decontamination and surgical areas.
- Verified and maintained proper documents and records for sterilization.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Inspected sterile package integrity prior to distribution.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Picked instruments and supplies for surgeries.
Customer Service Representative
Sedgwick
04.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Revenue Cycle Representative
IU Health Physicians
08.2016 - 04.2022
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
- Contributed to the development of departmental goals and objectives, driving continuous improvement efforts within the revenue cycle team.
- Established strong working relationships with insurance representatives to expedite claim resolution.
- Coordinated closely with clinical staff to ensure proper documentation was submitted for accurate billing purposes.
- Collaborated with cross-functional teams to improve overall revenue cycle performance.
- Optimized cash flow through diligent monitoring of aged receivables report.
- Provided exceptional customer service to patients, addressing concerns and answering inquiries related to billing and insurance coverage.
- Enhanced internal controls by regularly reviewing procedure manuals and updating them as needed based on regulatory changes or industry best practices.
- Maintained up-to-date knowledge of payer policies, regulations, and guidelines, ensuring compliance throughout the revenue cycle process.
- Identified root causes of claim denials through thorough analysis, implementing corrective actions for improved results moving forward.
- Managed patient account collections for increased revenue recovery.
- Developed customized reports for management review, assisting in informed decision-making regarding revenue cycle initiatives.
- Reduced outstanding accounts receivable balances through diligent follow-up and effective communication with payers.
- Reached out to insurance companies to verify coverage.
- Contacted responsible parties for past due debts.
- Identified and resolved payment issues between patients and providers.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Input financial data and produced reports using Dentrix.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Inspected account books and recorded transactions.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Education
GED -
Warren Career Center
Indianapolis, IN05-2008
Skills
- Document management
- Budget planning
- Client relationship building
- Vendor negotiation
- Customer service
- Bank deposits
- Payment processing
- Call reception
- Operations management
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Decision-making
- Relationship building
- Operational efficiency
- Team building
- Task prioritization
- Self motivation
- Customer relationship management
- Interpersonal skills
- Conflict resolution
- Goal setting
- Professionalism
- Interpersonal communication
- Strategic planning
- Time management abilities
- Written communication
- Continuous improvement
- Inventory management
- Adaptability
- Workflow optimization
- Organizational development
- Business analysis
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Languages
English
Full Professional
Timeline
Business Assistant
Dr J Pediatric Dentistry
12.2024 - Current
Sterilization Technician
Kids and Adult Dental
01.2023 - 12.2024
Customer Service Representative
Sedgwick
04.2021 - 12.2023
Revenue Cycle Representative
IU Health Physicians
08.2016 - 04.2022
GED -
Warren Career Center
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