April Gerlinger
Wesley Chapel,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Dr. Bee Pediatric Dentistry
Wesley Chapel, FL
06.2023 - Current
- Verify insurance plans from over ten insurance companies for all patients and complete breakdowns of insurance coverage for both in-network and out-of-network plans.
- Answering over 80 incoming calls and scheduling appointments efficiently.
- Develop and present treatment plans to parents, detailing the procedures and associated costs.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Assisted with training new staff members on their responsibilities at the front desk area.
- Processed payments received from patients ensuring accuracy of entries into system database.
Office Manager
Manta Software
Tampa, FL
03.2022 - 06.2023
- Ensured high organizational effectiveness, communication, and smooth policy implementation.
- Managed coordination efforts between internal teams and external partners to successfully execute multiple simultaneous projects
- Consistently delivered projects on time and within allocated budgets.
- Maintained balanced accounting and accounts payable through reconciliation of statements and vendor invoices.
- Collaborated closely with local management to identify suitable office premises, facilitate smooth relocations, and contribute to enhancing design aesthetics.
- Oversaw day-to-day office operations, maintaining the condition of the workspace and organizing essential repairs.
- Organized and facilitated all domestic and international travel logistics for US-based personnel
- Organized various in-house and off-site events, encompassing parties, celebrations, and conferences. Successfully executed the annual U.S. offsite gathering.
- Facilitated seamless integration of new hires, emphasizing their overall experience
- Served as a valuable resource for troubleshooting IT problems regarding computer setup, printer setup, and Zoom rooms
- Collaborated with the legal team by verifying NDAs through proactive spot checks and accurately inputting data into the system.
Insurance & Billing Manager
Dr. Bee Pediatric Dentistry
Tampa, FL
08.2020 - 03.2022
- Managed the training and development of four individuals responsible for handling billing and insurance operations at dual locations
- Developed and implemented standardized operating procedures (SOPs) to streamline the resolution of outstanding claims, ensuring a prompt reduction in payment delays and preventing accounts from being sent to collections.
- Ensured accurate verification of insurance plans from multiple providers while completing thorough breakdowns for in-network as well as out-of-network coverage.
- Exceeded expectations by effectively decreasing outstanding claims from over $300,000 to $160,000 in less than a year.
- Successfully ensured accurate reconciliation of previous day's deposits
- Successfully overhauled the insurance and billing department, resulting in a 60% improvement in accuracy and a 50% decrease in time required for payment.
Stay At Home Parent
Self-Employed
Tampa, FL
10.2014 - 08.2020
- Formulated and balanced household budget including bill payments and identification of cost-saving opportunities for a family of 3 adults and 2 children.
- Contributed to local community initiatives through active involvement in events like garage sales and volunteer projects focusing on my children's schools
- Efficiently scheduled and supervised family members’ calendars, medical appointments, and after-school engagements
- Devoted weekly time to supporting the Children's Ministry
- Ensured a safe and nurturing environment for infants through consistent supervision and attentive caregiving.
Education
Business Administration
Kennesaw State University
Kennesaw, GA05-2012
Skills
- ICD-10, CPT & HCPCS Level II codes
- HIPAA Compliance
- Claims Processing Efficiency
- Appeals and Adjustments Handling
- Data Entry Speed
- Regulatory Guidelines
- Medical Terminology Familiarity
- Proficiency in Microsoft & Google Suite
- Zoom
- Curve Hero
- BambooHR
- Expensify
- Confluence
- Jira
- DocuSign
Certification
- Certified Professional Coder
- Fundamentals of Medicine
Timeline
Front Desk Associate
Dr. Bee Pediatric Dentistry
06.2023 - Current
Office Manager
Manta Software
03.2022 - 06.2023
Insurance & Billing Manager
Dr. Bee Pediatric Dentistry
08.2020 - 03.2022
Stay At Home Parent
Self-Employed
10.2014 - 08.2020
Business Administration
Kennesaw State University
- Certified Professional Coder
- Fundamentals of Medicine
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