Teedra Smith
Washington,DC
Summary
Proven track record of enhancing patient experience and streamlining workflow at George Washington Medical Faculty Associates, demonstrating strong organizational skills and proficiency in ICD-10 and HCPCS coding. A self-starter and effective communicator, I excel in team settings, ensuring confidentiality and compliance with HIPAA standards.
Overview
29
29
years of professional experience
Work History
Front Desk Associate
NFC Amenity Management
08.2024 - Current
- Communicate with my team members, property management and residents/guest
- Follow property specific systems to receive and sign for deliveries to ensure effective for the residents
- Facilitate contractors arrival/departure
- Advise and remind residents and guest of any appropriate rules and regulations established by management
- Follow all property procedures for resident, guest and vendor access
- Answer and complete all residents request via phone call, or by emails
Administrative Assistant/Precertification Coordinator/Financial Clearance Representative/Patient Service Representative
George Washington Medical Faculty Associates
Washington, DC
06.2006 - Current
- Answer multiple telephone lines, triage calls, take messages, and direct call to the appropriate personal
- Customer Service
- Make follow-up appointments
- Participates in staff Zoom Meetings
- Ensure accurate and thorough documentation and completion of all necessary paperwork
- Fax reports as requested by physicians
- Request refill prescriptions and assist with prior authorizations
- Assist patient with DME supplies and Hospital Beds
- Complete patient’s forms and processes patient related paperwork
- Performs a variety of tasks for the daily operation of the departments
- Obtain precertification by developing and maintaining effective relation with Managed care
- Prepare clinical data with knowledge of procedure and diagnosis coding
- Maintain ICD-10/HCPSC and Procedure codes for all outpatient and inpatient procedures
- Appeal Denials via the Web, Mail or by Phone with the Medical Director or Registered Nurse
- Coordinates and schedule outpatient radiology procedures and office visits
- Prepare appointment notices and provide instructions for patient’s having outpatient/inpatient surgeries and radiology testing
- Podiatry and Colonoscopy Sleep Studies
- Verifies patient’s insurance benefits for all vaccinations (HPV) Zostavax, Shingrix custom molded foot orthotics, allergy injections, and Outpatient Medical procedures via the Web or by Phone
- Complete referral for HMO insurances
- Knowledge of all third- party insurances
- Receives and follow up on emails from external facilities regarding authorizations for procedure
- Complies with departmental standards regarding training, professional development, communications and management workloads
- Communicates any new and revised insurance policy and guidelines, related to Benefits and Precertification to the Reimbursement team (Billing)
- Cross train to provide back up in other Administrative Departments (front desk) referral processing
- Maintain spreadsheets with detailed certification data for tracking reports
- Confirming Benefits eligibility
- Determines programs or financial assistance/Collections of Deductibles and Balances on EOBs
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained inventory of office supplies and placed orders when necessary.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Facilitated communication between different departments within the organization.
- Answered questions from customers regarding products and services offered by the company.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
Medical Receptionist
Cardiology Group
Chevy Chase, MD
01.2004 - 11.2005
- Greet and check patients in, register using CBSI 9.0
- Answer high volume of calls from patient and outside physicians and providing the chart with the calls
- Coordinate and call medications to local pharmacies and prior authorizations
- Collected co-pays and collections on patient’s accounts
- Called and conformed next day appointments
- Performed billing canceling
- Scheduled Nuclear Stress Testing, Radiology procedures, and sleep studies
- Obtained Prior Authorization and referrals as required
Medical Receptionist
Metropolitan Gastroenterology Group
Chevy Chase, MD
01.2003 - 01.2004
- Patient Registration: Checking patient in to ensure accurate documentation using Millbrook System
- Collected co-pays and self-pay balances
- Scheduled Colonoscopy and Endoscopy
- Obtained referrals and authorizations
- Maintained patient record prior to filling and phone messages
- Called prescription and obtained prior authorizations
- Followed protocol by answering a high volume of incoming calls, designated to the appropriate personnel
Front Desk Receptionist
Washington Chartered Clinic
Washington, DC
08.2002 - 01.2003
- Interviewed patient via telephone to collect financial data and registration for all patient’s office visit
- Enter patient demo-graphics
- Process referrals for HMO insurances
- Collect co-pays, reviewed patients past due account balances and collected money owe to the Department
- Reconcile daily cash/checks and credit card deposits at the end of the business day
Medical Administrative Assistant
Washington Hospital Center
Washington, DC
01.1996 - 05.2002
- Patient and Guest Services Representative
- Scheduled and Post surgery for kidney transplant and Orthopedic Oncology patients
- Verified Benefit coverage and Obtained Prior Authorization and referral for all outpatient and inpatient procedures
- Checked patient’s demographics prior to admission to provide booking the operating room & anesthesiologist, bed after surgery to ensure all pre-op was done and coordinated with other departments with the hospital and outside facilities
- Order special equipment for the orthopedic oncology surgery (Prosthesis)
- Scheduled routine follow –up appointment for post-surgery and all new patients
- Insurance coding using ICD-9 and CPT
- Filing of all patient’s medical record and x-ray films
- Organized physician schedules and travel arrangements
Education
Medical Office Specialist -
Applied Career Training
Arlington, Va10.1995
Business Administration -
Chamberlain Career Cent.
Washington, DC06.1991
Academic Studies -
Eastern Senior High
Washington, DC06.1991
Skills
- Self-Starter
- Team Player
- Positive Attitude
- Excellent Oral Communication Skills
- Excellent Written Communication Skills
- Strong Organizational Skills
- Strong Work Ethics
- Confidential HIPAA Compliance
- Electronic Medical Records
- Task Completion
- Follow Up
- ICD-10
- HCPCS
- CPT Codes
- MS Word
- All Scripts
References
Available upon request
Timeline
Front Desk Associate
NFC Amenity Management
08.2024 - Current
Administrative Assistant/Precertification Coordinator/Financial Clearance Representative/Patient Service Representative
George Washington Medical Faculty Associates
06.2006 - Current
Medical Receptionist
Cardiology Group
01.2004 - 11.2005
Medical Receptionist
Metropolitan Gastroenterology Group
01.2003 - 01.2004
Front Desk Receptionist
Washington Chartered Clinic
08.2002 - 01.2003
Medical Administrative Assistant
Washington Hospital Center
01.1996 - 05.2002
Medical Office Specialist -
Applied Career Training
Business Administration -
Chamberlain Career Cent.
Academic Studies -
Eastern Senior High