Asia Harris
Saginaw,MI
Summary
Dependable Front Desk Associate with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Residence Inn by Marriott
03.2021 - Current
- As a Front desk sale associate my duties included Assisting customers with their needs Checking guest in and out of the hotel Making reservations Making group reservations Taking Inbound and Outbound calls Setting up our market as well as entering data for the market Closing and shocking the pool Pushing mobile keys through Making key Packets reaching out to customers to make sure their still about to make it to the hotel
- Keeping Track of the front desk emails as well as responding to them Audit as well as data entry for audit Setting up our breakfast station for our cooks just before they arrive Making work orders and making special gift Baskets for our members
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Dollar General Sales Associate
Dollar General
10.2020 - 10.2021
- Assisting with customers, greeting customers, being the front-end cashier, stocking shelves setting up displays, as well as moving marked down items to the front of the store to be sold immediately.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Office Assistant
DTE Energy
01.2019 - 04.2019
- Handling incoming calls, calling out to customers, scheduling available dates and times for customers to get power restored, managing filing system, keeping a record of attendance and notes, updating paperwork, maintaining documents
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Office Assistant Intern
DTE Energy
06.2018 - 04.2019
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Designed and printed name tags, sign-in sheets and handouts for meetings.
- Developed correspondence letters, memos, and emails.
- Assembled packets for newcomers' meetings, rentals and marketing purposes.
- Sorted and organized files, spreadsheets, and reports.
Summer Intern Electric
DTE Energy
06.2017 - 08.2017
- Skills trained in include: Programmed Meters, Used MDT's to Probe Meters & Locate Destination
- SAP LSO Refresher, Pre Job Briefing Training Video, Personal Fall Protection, Confined Space-DO
- Substation, Field Ambassador, Workplace First Aid, Doing Things the DTE Energy Way, Our Cod
- EM12 Driver Policy Training, Hazard Communication / Right to Know, Info Security for General
Women of Tomorrow, Scholarship Program
01.2016 - 01.2017
- Women of Tomorrow inspires, motivates, and empowers at-risk girls to live up to their full potential through a unique mentoring program
- Jobs for Michigan's Graduates/Jobs
America's Graduates
01.2016 - 01.2017
- Key skills trained in include: Putting safety first, thinking innovatively, taking ownership of our positions, supporting and helping our co-workers, creating the highest level of customer satisfaction, having open communication that is honest, professional and respectful, taking on new challenges, taking pride in our work, and holding one another to the highest standards of ethics and accountability.
Education
Certificate in Applied Mathematics, Industrial - Industrial Tech And General Studies
Henry Ford College
Dearborn, MI06.2018
No Degree - Culinary Arts
ArtsHerman A. Breithaupt Career And Technical Cent
Detroit, MI06.2017
High School Diploma -
Cody Highschool
Detroit, MI06.2017
Skills
- Excellent communication and time management skills
- Exceptional team skills, able to work in a collaborative environment or independently
- Leadership
- Ability to learn new things
- Work well in a high-pressure environment
- Well organized and efficient
- Guest Services
- Assessments
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Front desk agent (hotel) — Proficient
- Selecting hotel rooms based on requests and identifying errors in hotel data
- Development in any professional field
- Self Starter
Timeline
Front Desk Associate
Residence Inn by Marriott
03.2021 - Current
Dollar General Sales Associate
Dollar General
10.2020 - 10.2021
Office Assistant
DTE Energy
01.2019 - 04.2019
Office Assistant Intern
DTE Energy
06.2018 - 04.2019
Summer Intern Electric
DTE Energy
06.2017 - 08.2017
Women of Tomorrow, Scholarship Program
01.2016 - 01.2017
America's Graduates
01.2016 - 01.2017
Certificate in Applied Mathematics, Industrial - Industrial Tech And General Studies
Henry Ford College
No Degree - Culinary Arts
ArtsHerman A. Breithaupt Career And Technical Cent
High School Diploma -
Cody Highschool