Jody Ann C. Bailey
Fort Walton Beach
Summary
I am a proactive, detail oriented and highly capable individual, who over the years has displayed exceptional qualities in both my current role as Front Desk Associate and a former Teller. For the past 1.5 years with experience as a Front Desk Associate, I've provided excellent customer service skills. Administering guest's reservations, managing daily office functions, and maintaining a warm and friendly personality. I am exceptionally organized and focused, demonstrating an outstanding ability to manage guest's reservations promptly. Adaptable Front Office Associate dedicated to providing first-rate attention to guests' needs, delivering a dynamic service and fostering positive relationships with guests and coworkers.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Fairfield Inn Marriott, Wavecrest Lodge
Fort Walton Beach
04.2025 - Current
- Greeted guests warmly upon arrival, ensuring a welcoming atmosphere.
- Managed check-in and check-out processes efficiently using hotel software.
- Collaborated with team members to enhance overall guest experience and satisfaction.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Delivered friendly and knowledgeable support to current and prospective customers.
Teller
Victoria Mutual Building Society, VMBS
Mandeville
11.2019 - 05.2023
- Accurately disbursing transactions to over 50 customers
- Maximizes customer satisfaction
- Administer the balancing of the location's vault
- Build rapport with customers, displaying friendly attentive service in all interactions
- Maintaining confidentiality When handling customers transactions
Education
Bachelor of Science Degree - Finance
Northern Caribbean University
JamaicaSkills
- Excellent computer skills
- Excellent customer service skills
- Excellent time management skills
- Adaptability and flexibility
- Proficient in Microsoft Suite
- Strong communication skills
- Focused/ forward thinking
References
Available upon request
Interests
- Travelling
- Participating in charitable events
- Practicing wellness and physical health
Timeline
Front Desk Associate
Fairfield Inn Marriott, Wavecrest Lodge
04.2025 - Current
Teller
Victoria Mutual Building Society, VMBS
11.2019 - 05.2023
Bachelor of Science Degree - Finance
Northern Caribbean University