Wendy Allen
Kissimmee,United States
Summary
Knowledgeable and experienced in general ofce operations. Superior communication skills in dealing with customers and co-workers. Well-organized and highly efcient working in a multi-tasking dynamic environment.
Overview
15
15
years of professional experience
Work History
Call Center Front Desk
Cardiovascular Associates
11.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Call center customer service
United Healthcare
04.2025 - 12.2025
- Delivered exceptional customer service by resolving inquiries and concerns efficiently, resulting in a 95% customer satisfaction rating.
- Handled a high volume of incoming calls while maintaining professionalism and composure in challenging situations.
- Developed personalized solutions for customers based on individual needs and preferences.
- Maintained a positive attitude and strong work ethic, even during high-pressure situations, fostering a supportive team environment.
Pharmacist
Walgreens
11.2023 - 06.2025
- Performs fulfillment center pharmacist tasks including, but not limited to prescription verification and data review; takes necessary actions to ensure accuracy and appropriateness of medications.
- Reviews, interprets and accurately dispenses prescribed medications within pharmacy workflow.
- Supports the efficient workflow of the pharmacy and assists the pharmacy team in identifying ways to optimize pharmacy financials, inventory management and enhance processes that drive a safe, and quality output.
Sales/Customer Service
Banter by Piercing Pagoda
01.2018 - 01.2023
- Advised customers and maintained all promotions and advertisements.
- Balanced registers daily, experienced in returns, exchanges and credits.
- Greeted and acknowledged customers and provided and maintained outstanding standards of product knowledge.
- Sweeps, mops, scrubs, or vacuums floors.
Crew Leader
Pollo Tropical
01.2011 - 01.2017
- Performs regular administrative tasks including registration and safe audits, deposit of company funds, proper accounting of restaurant funds, and reporting of all guest and employee accidents.
- Investigates, resolves, and responds to guest complaints.
- Utilize all company training tools to provide hourly team members with training in all aspects of the restaurant operation.
- Assist the management team in maintaining restaurant equipment and facility per company guidelines; contact General Manager to inform about needed repairs to equipment in the restaurant.
- Provided customer service and orders for customers.
Education
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Metro College
Ponce, PR01.2000
Skills
Adaptability
Personal Information
Title: Call center customer service
Timeline
Call Center Front Desk
Cardiovascular Associates
11.2025 - Current
Call center customer service
United Healthcare
04.2025 - 12.2025
Pharmacist
Walgreens
11.2023 - 06.2025
Sales/Customer Service
Banter by Piercing Pagoda
01.2018 - 01.2023
Crew Leader
Pollo Tropical
01.2011 - 01.2017
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Metro College