Alicia Oswald
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical records coordinator/front desk receptionist/call center representative/prior authorization specialist/phototherapy laser technician
Bryn Mawr Medical Specialists Association
Wynnewood, PA
03.2017 - 10.2025
- Managed patient medical records ensuring compliance with privacy regulations and accuracy standards.
- Implemented electronic health record systems improving data accessibility and workflow efficiency.
- Coordinated the retrieval and organization of medical documentation for audits and internal reviews.
- Coordinated with insurance companies, healthcare offices, and law firms to gather and deliver requested medical records efficiently.
Medical Assistant
Main Line Health
Wynnewood, PA
02.2008 - 02.2017
- Administered medications and vaccines adhering to safety protocols and patient care standards.
- Assisted healthcare providers in patient examinations, documenting vital signs and health histories accurately.
- Assisted patients for physician visits by checking vital signs and ensuring readiness for examination.
- Coordinated scheduling for appointments, ensuring efficient patient flow and minimal wait times.
Program assistant
Family Matters Adult Day Care
Clifton Heights
09.2004 - 04.2007
- Coordinated daily activities and schedules for adult care participants, enhancing engagement and participation.
- Assisted in implementing individualized care plans, ensuring tailored support for each participant's needs.
- Supported patients with dementia, Alzheimer's disease, Pick's disease, and other brain disorders in daily living activities and facilitated recreational therapy to enhance engagement and well-being.
- Maintained accurate records of client attendance and health information using electronic documentation systems.
Education
Medical Assistant Program/Phlebotomy Program -
CHI Institute
Broomall, PA01-2008
Internship -
Penn Care; Adolescent And Young Adult Associates
Radnor, PA01-2008
High School -
Upper Darby High School
Drexel Hill, PA06-1998
Medical Assistant Program -
Delaware County Vocational Technical School
Aston , PA06-1998
Skills
- HIPAA compliance
- EMR / EHR
- Medical records management
- Patient data management
- Health information technology
- Audit preparation
- Appointment scheduling
- Departmental cross-coverage
- Attention to detail
- Adaptability and flexibility
- Work well independently
- Teamwork
Certification
BLS/CPR
Timeline
Medical records coordinator/front desk receptionist/call center representative/prior authorization specialist/phototherapy laser technician
Bryn Mawr Medical Specialists Association
03.2017 - 10.2025
Medical Assistant
Main Line Health
02.2008 - 02.2017
Program assistant
Family Matters Adult Day Care
09.2004 - 04.2007
Medical Assistant Program/Phlebotomy Program -
CHI Institute
Internship -
Penn Care; Adolescent And Young Adult Associates
High School -
Upper Darby High School
Medical Assistant Program -
Delaware County Vocational Technical School