Juanita White
Tavares,FL
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist /Call Center Customer Service Representative
Fields Collision Center Orlando
Orlando, Florida
06.2022 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Scheduled appointments and maintained and updated appointment calendars.
- Maintained accurate records of customer interactions and transactions.
Patient Transporter
AdventHealth
Tavares, FL
04.2021 - 05.2022
- Greeted and assisted patients in wheelchairs to their appointments.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Collected patient information from nursing staff prior to transport.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Recorded accurate times of departure and arrival on log sheets.
- Responded promptly and appropriately to requests for assistance from hospital staff.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Adhered strictly to HIPAA regulations concerning confidentiality of patient information.
- Performed regular maintenance checks on all transport vehicles before use.
- Greeted patient and explained transport plan and destination.
- Used wheelchairs, seat chairs and gurneys to move patients.
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
- Determined mode of transport based on patient's condition, comfort and safety factors.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Lifted patients using proper body mechanics and lifting techniques.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Disinfected and properly stored transport equipment.
- Stored equipment in designated areas to keep hallways clear of clutter.
- Secured IV connections, tubing and other medical devices for safe transport.
- Offered blankets, checked modesty and engaged in appropriate conversation.
- Supported and coached new employees on policies and safety measures and offered assistance with tasks.
- Alerted nursing staff to patient distress or equipment malfunction for immediate intervention.
- Utilized transportation EMR system to record transport and report information.
- Checked wheelchair and stretcher functionality prior to patient pick up.
- Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
Passenger Care / Gate Agent
Sanford International Airport
Sanford, FL
04.2019 - 04.2021
- Greeted customers in a friendly and professional manner.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Assigned seating to passengers based on availability and preferences.
- Verified identification of travelers before allowing them to board the plane.
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
- Ensured compliance with safety regulations by performing pre-flight inspections of aircrafts cabin areas.
- Performed administrative duties such as filing paperwork or entering data into computer systems.
- Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
- Assisted disabled passengers or those requiring special attention during their travel experience.
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Provided guidance to new employees on standard operating procedures.
- Inspected passenger documents prior to issuing boarding passes and checked for accuracy of flight details.
- Monitored gate area for unauthorized personnel access attempts.
- Notified appropriate personnel when suspicious items were found in carry-on luggage or on persons attempting entry into secure areas.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
- Maintained logs of all departing flights including number of passengers boarded and any irregularities that occurred during the process.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Built and maintained productive relationships with employees.
Customer Service Representative
ShotVet
Longwood, FL
04.2018 - 03.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier Customer Service
DeLand Kia
DeLand, FL
04.2016 - 04.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Bachelor of Science - Health services and Administration
Seminole State
Sanford, FL12.2023
Associate of Arts - Basic studies
Seminole State College of Florida
Sanford, FL12.2020
High School Diploma -
Univeristy High School
Orange City, FL05-2016
Skills
- HIPAA Compliance
- Team Exercises
- Group Discussion Facilitation
- Attention to Detail
- Program Monitoring and Tracking
- Critical Thinking
- Self Motivation
- Decision-Making
- Problem-solving aptitude
- Excellent Communication
- Effective Communication
- Team Collaboration
- Data Entry
- Time Management
- Problem-solving abilities
- Business Administration
- ID Verification
- Customer Service
- Cash Handling
- Payment Processing
- Organizational abilities
- Used Epic
Timeline
Front Desk Receptionist /Call Center Customer Service Representative
Fields Collision Center Orlando
06.2022 - Current
Patient Transporter
AdventHealth
04.2021 - 05.2022
Passenger Care / Gate Agent
Sanford International Airport
04.2019 - 04.2021
Customer Service Representative
ShotVet
04.2018 - 03.2019
Cashier Customer Service
DeLand Kia
04.2016 - 04.2018
Bachelor of Science - Health services and Administration
Seminole State
Associate of Arts - Basic studies
Seminole State College of Florida
High School Diploma -
Univeristy High School
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