Laura Craft

Consistently produced top-tier results at the highest-traffic Sam's Club Optical location.

Manage questions and issues with diligent care and curiosity.

Flourish in team settings delivering favorable results for patients.

Ensure patient's medical needs are met through effective communication with Doctor.

• Performed opening and closing duties. Counting tills nightly and reconciling daily numbers.
• Welcomed patients with prompt attention, fostering a positive experience.
• Encouraged consistent enthusiasm and productivity among team members.
• Displayed proficiency in tackling complex duties with a constructive mindset.
• Elevated patient happiness by effectively handling optical lens, frame fit, and vision concerns.

• Mentored new associates on optics, frame adjustments and resolving patient complaints and concerns.
• Fabricated lenses as needed while reviewing daily lab reports and overseeing statement reconciliation and assisting as needed.
• Boosted office profitability through consistent top-tier sales performance.
• Worked closely with doctor on current and projected profits while training to be the Optical Department Supervisor.

• Responsible for efficient opening and closing of store, including reconciling tills, researching discrepancies and deposit drop offs.
• Supervised optical sales associates in high volume sales location while assisting the physician, maintaining satisfactory patient flow and observing and strategizing walk-in customer sales.
• Performed or supervised insertion and removal Contact lens training.

• Excelled in dynamic environment of eight-doctor practice.
• Assisted patients with frame and lens styles and options best suited to their needs and lifestyles and dispensing final products.
• Successfully increased profitability substantially, turning a slow selling office into the top selling location out of five offices.
• Investigated and resolved customer complaints, based on knowledge of optics, medical history and trial framing.
• Inspect eyewear to ensure they meet state requirements and my own higher standards of quality.

• Became top seller helping to increase monthly sales with an excellent team.
• Met incoming customers pleasantly and offered support and service.
• Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
• Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.

• Managed lab technician assistants, while creating efficient task lists while assisting and training them on monthly statement reconciliation.
• Coached lab assistants on dispensing and trained them in optics.
• Performed in a fast-paced office environment selling high-end and budget- friendly eyewear.
• Operated and maintained up-to-date equipment to fabricate, mount and inspect lenses. Including replenishing supplies and keeping logs of jobs in process.
• Reduced spoilages and kept lab consistently profitable while apprenticing for licensure.