Jaycee Lemons

• Responded to customer calls and emails to answer questions about products and services
• Adhered to company policies, and scripts to consistently achieve, call time and quality standard
• Placed outbound, customer, service, or customer satisfaction calls to follow up on an issue
• Checked insurance benefits, as well as checked out insurance and self-pay patients
• Processed debit and credit card and electronic check payments

• Greeted visitors and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Scanned items to ensure correct pricing and identification of products.

Verified vaccine records and called veterinarian offices to confirm

• Answered multi line, phone system, and enthusiastically greeted callers
• Scheduled appointments and conducted follow-up calls to clients
• Maintained daily report, documents, memos, and invoices
• Provided clerical support to company employees by copying, faxing, and filing documents
• Entered into system and updated customer contacts with info to keep records current
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions

•Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement

•Sorted organized, and maintained files

•Assisted with grooming and bathing animals

•Assisted with exercise and enrichment activities for animals

•Assisted with animal handling and restraint

•Observing Animal behavior, and reporting any abnormalities

•Providing basic care and feeding for animals in the hospital

• Greeted guests and provided menus.
• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Processing payments accurately and efficiently
• Balancing cash drawer and maintaining proper cash handling procedures
• Opening and closing store