Trisha Schmitz
Troy,MO
Summary
To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the company.
Overview
17
17
years of professional experience
Work History
Call Center Representative, Front Desk
Hinton Healthcare Group
02.2023 - 05.2023
- Assisted in answering calls for several locations, set appointments, took information and messages
- Front Desk: Check in/Check out, insurance information, data entry, scanning faxing, EMR/Practice Fusion
Picker
Keefe Group
11.2015 - 06.2016
- Filled, packed and shipped orders for prisons / prisoners
- Minimum between 20-25 orders per hour, 10 hour shifts
- Detail oriented, hard work and dedicated to efficiency
Server
Outback Steakhouse
06.2015 - 11.2015
- Customer oriented server
- Attention to detail and customer needs
- Assist other employees where needed, team effort always
- It's about the customers and their experience
Analyst
GC Services
06.2014 - 05.2015
- Company Overview: Revenue Assurance
- Full time position as an accounts analyst, worked on more than one system, updated customer’s information and serviced orders with error codes
- Handled calls for accounts using Microsoft Outlook, Excel and Word
- Revenue Assurance
Server / Hostess / Cashier
Hollywood Hotel & Casino
09.2013 - 03.2014
- Server - Lounge server to tend to guests for their free meals and occasional drinks
- Hostess - Assist guests to their table in the Eat Up Buffet to enjoy their dining experience
- Cashier - Assist customers in paying for their buffet meals and also, in the café, took care of guests' needs whether it was meals, pastries or drinks
Collections Agent
American Credit Service (ACS)
08.2006 - 12.2008
- Assist in taking payments over a multiphone line, using accounts and credit cards
- Call debtors to set up payments
- Monitor calls of other collection agents to ensure they are appropriately identifying their reason for calling and following all company protocols
- Assist managers in other areas and companies for other debts
Education
GED -
St. Charles Community College
Cottleville, MO03-2019
Skills
- Customer Service
- Team Player
- Strong Leadership
- Highly Organized
- Excellent Communicator
- MS Word
- Excel
- Positive Attitude
Timeline
Call Center Representative, Front Desk
Hinton Healthcare Group
02.2023 - 05.2023
Picker
Keefe Group
11.2015 - 06.2016
Server
Outback Steakhouse
06.2015 - 11.2015
Analyst
GC Services
06.2014 - 05.2015
Server / Hostess / Cashier
Hollywood Hotel & Casino
09.2013 - 03.2014
Collections Agent
American Credit Service (ACS)
08.2006 - 12.2008
GED -
St. Charles Community College