Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alif Chowdhury

Queens,NY

Summary

Dynamic supervisor with proven expertise in cash handling and customer service management at Rite Aid Pharmacy. Skilled in team leadership and problem-solving, I enhanced customer satisfaction and streamlined operation .

Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.

Overview

11
11
years of professional experience

Work History

Supervisor

Rite Aid Pharmacy
04.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Supervisor

CVS Pharmacy
01.2017 - 11.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Pharmacy Technician

CVS Pharmacy
03.2014 - 09.2016

Education

Associate Degree -

San Antonio College
San Antonio, TX
01-2014

High School Diploma -

Southwest High School
San Antonio, TX
02-2013

Skills

  • Cash handling
  • Workplace safety
  • Cash handling expertise
  • Customer-oriented
  • Consulting
  • Safety
  • Problem-solving
  • Team supervision
  • Positive attitude
  • Team motivation
  • Team collaboration and leadership
  • Customer service management
  • Goal setting and tracking
  • Daily workflows
  • Assigning work
  • Policy and procedure enforcement
  • Sales and upselling
  • Safety processes and procedures
  • OSHA regulations compliance

Languages

English
Full Professional
Hindi
Full Professional
Bengali
Full Professional

Timeline

Supervisor

Rite Aid Pharmacy
04.2020 - Current

Supervisor

CVS Pharmacy
01.2017 - 11.2018

Pharmacy Technician

CVS Pharmacy
03.2014 - 09.2016

Associate Degree -

San Antonio College

High School Diploma -

Southwest High School

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Alif Chowdhury