Alija Robinson
San Antonio,Texas
Summary
Versatile, high-energy professional who supports companies through change and challenge. Relentless professional known as a strategic problem-solver who envisions smart solutions and executes across all levels of the organization. The ability to partner with various departments to understand business objectives and identify corresponding department needs. Ensure accurate and consistent application of procedures in accordance with company policies and federal and state laws. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Fraud Analyst
Citi Bank
06.2022 - Current
- Analyzing credit card accounts for impacted/potential fraud, anticipating fraud, eliminating fraud, maintaining bank guidelines and procedures, protecting personal/sensitive information, educating consumers on fraud prevention, maintaining professional customer service
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
Customer Service Call Center Agent
Conduent
10.2020 - 06.2022
- Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
- Managed challenging situations calmly while maintaining professionalism throughout interactions with difficult callers.
Dispatch Supervisor
Prospect Airport Services
06.2019 - 08.2020
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
Station Operations Control Dispatch
Menzies Aviation
03.2019 - 06.2019
- Finding location of aircrafts, monitoring security cameras, delegating and communicating with airline employees, determining and communicating fuel needs
- Enhanced operational efficiency by implementing streamlined processes and procedures for station operations.
- Conducted regular facility inspections to identify potential issues early on, addressing them promptly before they escalated into larger problems that could impact operation efficiency or pose safety risks.
Commercial Driver/ Sales Associate
Autozone
02.2016 - 12.2018
- Streamlined order processing for faster customer service and reduced wait times.
- Identified opportunities to improve supply chain efficiency, minimizing back orders and ensuring timely delivery of parts.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
Associate of Science - Nursing Administration
St. Philip's College
San Antonio, TX06.2025
Associate of Arts - Child Development
Las Positas Community College
Livermore, CA06.2025
High School Diploma -
Tracy High School
Tracy, CA05.2013
Skills
- Procedure review
- Fraud prevention
- Effective Communication
- Analytical Thinking
- Verbal and written communication
- Dispute Resolution
- Problem-solving abilities
- Adaptability and Flexibility
- Teamwork and Collaboration
Timeline
Fraud Analyst
Citi Bank
06.2022 - Current
Customer Service Call Center Agent
Conduent
10.2020 - 06.2022
Dispatch Supervisor
Prospect Airport Services
06.2019 - 08.2020
Station Operations Control Dispatch
Menzies Aviation
03.2019 - 06.2019
Commercial Driver/ Sales Associate
Autozone
02.2016 - 12.2018
Associate of Science - Nursing Administration
St. Philip's College
Associate of Arts - Child Development
Las Positas Community College
High School Diploma -
Tracy High School