Alijah Medellin
Meridian,ID
Summary
Dynamic leader with a proven track record at Dutch Bros, enhancing store operations and elevating customer service standards. Excelled in employee motivation and policy enforcement, significantly boosting sales and team performance. Skilled in point of sale systems and adept at fostering a positive, productive workplace.
Overview
8
8
years of professional experience
Work History
Shop Manager
Dutch Bros
Nampa, ID
06.2023 - Current
- Oversaw daily operations, ensuring smooth opening and closing procedures.
- Implemented strategies to increase sales and profitability of the shop.
- Developed and implemented procedures for the efficient operation of the shop.
Assistant Manager
Dutch Bros
Nampa, ID
11.2019 - 06.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Enforced company policies regarding employee conduct, attendance, dress code.
Barista
Dutch Bros
Nampa, ID
08.2016 - 11.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Education
Bachelor of Arts - Political Science
University of Idaho
Moscow, ID05-2016
Skills
- Point of sale systems
- Employee scheduling
- Store operations
- Policy enforcement
- Customer service
- Task delegation
- Employee motivation
References
References available upon request.
Timeline
Shop Manager
Dutch Bros
06.2023 - Current
Assistant Manager
Dutch Bros
11.2019 - 06.2023
Barista
Dutch Bros
08.2016 - 11.2019
Bachelor of Arts - Political Science
University of Idaho