Victor Romero
Chicago,IL
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
6
6
years of professional experience
Work History
Shop Manager
Grace Automotive
Chicago, IL
01.2022 - Current
- Developed and implemented procedures for the efficient operation of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Monitored staff performance and provided feedback and guidance as necessary.
- Oversaw the recruitment, training and development of new staff members.
- Responded to customer inquiries in a timely manner.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Resolved customer complaints promptly and professionally.
- Implemented strategies to increase sales and profitability of the shop.
- Created promotional campaigns to drive footfall into the store.
- Organized special events such as product launches, promotions or discounts.
Lube Technician
Velasquez Mufflers and Brakes
Chicago, IL
03.2021 - 12.2022
- Performed oil changes and lubrication services on a variety of vehicles.
- Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
- Installed new windshield wiper blades and checked tire pressure.
- Checked for any signs of wear or damage to brakes, suspension systems, steering components, exhaust systems and other parts of the vehicle.
- Tested batteries using specialized equipment such as digital multimeters.
- Diagnosed engine problems by performing visual inspections, listening for unusual noises or checking warning lights on the dashboard.
- Assisted in ordering parts from suppliers when required.
- Ensured that all tools were properly stored after use in order to maintain a clean working environment.
Service Advisor
Velasquez Mufflers and Brakes
Chicago, IL
05.2020 - 12.2022
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
Client Intake Coordinator
Rincon Family Service
Chicago, IL
04.2019 - 01.2020
- Greeted clients in person and on the phone, providing information regarding services and process for intake.
- Scheduled appointments with clients and coordinated follow up communications.
- Collected client data, including contact information, medical history, insurance details, and other relevant documents.
- Maintained accurate records of client interactions and case notes within the database system.
Education
High School Diploma -
CARL SCHURZ
Chicago, IL06-2018
Some College (No Degree) - Automotive Engineering
Lincoln College of Technology
Chicago, ILSkills
- Point of sale systems
- Budget Adherence
- Employee Scheduling
- Customer Service
- Brand representation
- Invoicing
- Budgeting and finance
- Fluent in Spanish
- Parts Ordering
- Brakes Replacement
- Oil Changes
- Mechanical Troubleshooting
- Calibrating systems
- Air Conditioning Service
Timeline
Shop Manager
Grace Automotive
01.2022 - Current
Lube Technician
Velasquez Mufflers and Brakes
03.2021 - 12.2022
Service Advisor
Velasquez Mufflers and Brakes
05.2020 - 12.2022
Client Intake Coordinator
Rincon Family Service
04.2019 - 01.2020
High School Diploma -
CARL SCHURZ
Some College (No Degree) - Automotive Engineering
Lincoln College of Technology
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