ALIJAH OLIVAREZ
Grand Prairie,TX
Summary
Driven and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to your organization.
Overview
4
4
years of professional experience
Work History
School Custodian
Grand Prairie Independent School District
Grand Prairie, TX
11.2023 - Current
- Developed effective working relationships with teachers, administrators and other staff members
- Reported any damages or malfunctions to the appropriate personnel in a timely manner
- Assisted custodial team members with various tasks during peak times or busy periods
- Restocked items and updated head custodian on inventory usage and supply needs
- Performed regular custodial duties in assigned areas of the building
- Followed established guidelines for handling hazardous waste materials properly and safely
- Worked with management to address related maintenance needs
Customer Service Representative
GardaWorld Security
Arlington, TX
09.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy
- Help direct guests around the stadium to their seats and answer any questions regarding their visit
Warehouse Associate
ThriftBooks llc
Dallas, TX
08.2022 - 07.2023
- Provided excellent customer service by quickly responding to inquiries and resolving issues promptly
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping
- Assisted other departments when needed to complete tasks in a timely fashion
- Sorted and placed materials or items on racks and shelves according to organizational standards
- Packed orders in accordance with customer specifications
Store Associate
Family Dollar
Grand Prairie, TX
06.2021 - 12.2021
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Developed strong interpersonal skills to effectively communicate with customers and coworkers
- Checked, scanned items, applied discounts and printed receipts to ring up customers
- Demonstrated excellent organizational skills while stocking shelves and arranging displays
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Assisted in training new employees on proper use of equipment and safety protocols
Education
High School Diploma -
Cross Winds
Grand Prairie, USA04.2021
Skills
- Customer Assistance
- Attention to Detail
- Positive Customer Engagement
- Adaptability
- Organizational Skills
- Teamwork Abilities
Timeline
School Custodian
Grand Prairie Independent School District
11.2023 - Current
Customer Service Representative
GardaWorld Security
09.2023 - 12.2023
Warehouse Associate
ThriftBooks llc
08.2022 - 07.2023
Store Associate
Family Dollar
06.2021 - 12.2021
High School Diploma -
Cross Winds
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