Alijeh French
West Valley City,Utah
Summary
Proven ability to train and supervise teams, ensuring compliance with policies, procedures, and job responsibilities. Recognized for exceptional multitasking, excellent work performance, fast and efficient during high volume, and upholding guest satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx
11.2024 - Current
- Loaded and unloaded packages efficiently.
- Exceeded performance expectations during high volume.
- Removed jams from conveyor belts and chutes.
- Provided training support for new hires, sharing knowledge of best practices in their new position.
- Successfully learned to do several roles with high performance.
Security Supervisor
Premier Events Security
08.2024 - Current
- Train and coach new security staff, focusing on conflict resolution, access control, and customer service skills. As for stagnant posts, I coach them on their post orders.
- Record incident reports with detailed accounts of occurrences.
- Evaluate security staff performance to determine compliance with safety protocols.
- Manage a team of security officers, providing guidance and support.
- Successfully manage incident response operations during critical situations, ensuring safety to both staff and visitors.
Server
Happy Lamb Hot Pot
04.2024 - 08.2024
- Provided exceptional customer service to enhance dining experiences.
- Maintained cleanliness and organization of dining area.
- Assisted in menu explanation and recommendations.
- Trained new servers on restaurant policies, procedures, job responsibilities, and best practices.
- Performed opening and closing duties.
Host/Server Assistant
Brio Tuscan Grille
11.2022 - 04.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system efficiently to optimize seating arrangements.
- Trained new hosts and bussers on company standards and customer service protocols.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Upheld excellent multitasking skills with answering phone calls, seating guests, cleaning and setting tables, and putting together to-go orders.
Shift Manager
McDonald’s
06.2021 - 11.2022
- Supervised team operations during high-volume shifts, ensuring efficient service delivery.
- Trained and mentored new employees on customer service standards, operational efficiency and accuracy, and basic job responsibilities.
- Developed staff schedules to optimize labor efficiency.
- Delegated employees for duties and tasks.
- Resolved customer complaints.
Education
High School Diploma -
Hunter High School
Skills
- Heavy lifting
- Team collaboration
- Multitasking
- Efficient at training and coaching
- Quick learner
- Package handling
- Excellent work ethic
- Customer service
- Observant
Certification
Security License
Timeline
Package Handler
FedEx
11.2024 - Current
Security Supervisor
Premier Events Security
08.2024 - Current
Server
Happy Lamb Hot Pot
04.2024 - 08.2024
Host/Server Assistant
Brio Tuscan Grille
11.2022 - 04.2024
Shift Manager
McDonald’s
06.2021 - 11.2022
High School Diploma -
Hunter High School