ALIM FORNAH JR.
Reston (Open To Relocaton),VA
Summary
Recent Business Administration graduate with a concentration in Management Information Systems and a strong foundation in supply chain, retail operations, stakeholder management, and data-driven decision-making. Proven ability to analyze data, identify trends, and translate insights into clear business recommendations using Microsoft Excel and reporting tools. Experienced in customer-facing and cross-functional environments, building strong relationships with internal and external stakeholders while driving collaboration, conflict resolution, and operational follow-through. Customer obsessed, organized and analytical professional with a passion for business strategy, forecasting, and improving customer and operational outcomes.
Overview
9
9
years of professional experience
Work History
Operational Specialist
Virginia Department of Motor Vehicles
Sterling, VA
03.2024 - Current
- Managed customer inquiries and service requests for over 1,200 residents daily, contributing to streamlined operations in a busy Customer Service Center.
- Maintained service performance metrics, achieving 100% positive customer feedback over three months.
- Analyzed customer data to identify trends and recommend actionable improvements reducing return trips by 25%
- Facilitated cross-functional meetings to align and enhance customer success strategies.
Accessioning Team Lead
Lab Corp
Herndon, VA
06.2022 - 01.2024
- Supervised laboratory accessioning operations, processing and tracking over 1,100 daily medical specimens while ensuring compliance with regulatory standards.
- Analyzed customer feedback to identify operational bottlenecks and implemented process improvements, streamlining logistics and inventory tracking to consistently enhance operational efficiency by 35%.
- Led cross-functional teams to enhance workflow efficiency, improving operational performance and reducing turnaround times by 50%
- Conducted staff training initiatives to enhance compliance with HIPAA privacy regulations and organizational procedures, ensuring adherence to standards.
Client Relations Manager
WRB Communications
Chantilly, VA
08.2017 - 04.2022
- Managed customer engagement and service delivery for healthcare clients across United States and Canada, ensuring timely support and effective resolution of service issues to enhance client relationships.
- Facilitated communication among clients, healthcare professionals, and internal teams to resolve service issues, improving client satisfaction.
- Ensured strict regulatory compliance while managing sensitive healthcare information, maintaining client trust and data integrity.
Education
Bachelor of Science - BUSINESS ADMINISTRATION / INFORMATION SYSTEMS
Purdue University Global
10-2025
Skills
- Data Analysis & Reporting (Microsoft Excel, Power BI, Tableau)
- Forecasting & Trend Analysis (Excel, Power BI)
- Stakeholder and Relationship Management (Microsoft Teams, Outlook, Salesforce)
- Account Management & Customer Communication (Salesforce, Zoom, Microsoft Teams)
- Cross-Functional Collaboration (Slack, Microsoft Teams, Asana)
- Supply Chain & Retail Operations (SAP, Oracle NetSuite)
- Business Strategy & Decision Support (Excel Dashboards, Power BI)
- Presentation & Data Storytelling (PowerPoint, Tableau, Excel)
- Process Improvement & Problem Solving (Excel, Workflow Management Tools
Volunteer Experience
Reston Youth Basketball League, Reston, VA, Coach, 01/12 - 04/20
Coached elementary aged boys' division summer and winter leagues.
Timeline
Operational Specialist
Virginia Department of Motor Vehicles
03.2024 - Current
Accessioning Team Lead
Lab Corp
06.2022 - 01.2024
Client Relations Manager
WRB Communications
08.2017 - 04.2022
Bachelor of Science - BUSINESS ADMINISTRATION / INFORMATION SYSTEMS
Purdue University Global