Alim Ibrahim
infrastructure Manger / Systems Administrator
Herriman,UT
Summary
Accomplished Infrastructure Manager/Senior Systems Administrator with over 10 years of expertise in VMware, Cisco UCS, and cloud technologies, notably at Conduent. Proven track record in leading successful upgrade projects and mentoring teams, demonstrating strong leadership and technical skills. Expert in VMware infrastructure design and implementation, significantly enhancing system efficiency and security.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Infrastructure Manager VMware/Cisco UCS
Conduent
Sandy, UT
10.2020 - 01.2025
- Tested network's performance and created strategies to maintain integrity of overall infrastructure.
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
- Responded to and remedied critical issues that could not be addressed by technicians.
- Installed and managed VPNs, firewalls and anti-malware solutions.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Coordinated secure system access of users to various department systems and platforms.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Senior Infrastructure Engineer
Conduent
Sandy, UT
10.2016 - 11.2020
- Developed proposals for clients outlining project scope and timeline.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Worked with conduent storage, network, deployment, and build teams to accomplish technical aspects of projects to ensure proper maintenance to the infrastructure.
- Collected project information and disseminated to appropriate stakeholders.
- Facilitated installation processes to deliver project requirements on time.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Database Engineer
Orange Legal Technologies
Salt Lake City, UT
10.2013 - 10.2016
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
- Managed identification, protection and use of data assets.
- Documented and communicated database schemas using accepted notations.
- Established and secured enterprise-wide data analytics structures.
- Planned and installed upgrades of database management system software to enhance database performance.
Education
Bachelor of Arts - Digital Communications And Media
Valdosta State University
12-2009
Skills
- 10 years of experience as a Cloud Infrastructure Manager/ Sr System Administrator in administration, installation and support of VMware, Cisco UCS technology server hardware, software, peripherals, and networked systems for ESXi, Linux, Windows Server, proven success delivering LAN/WAN connectivity
- Cloud implementation, VMware vSphere 6 infrastructure, vCenter, ESX Virtualization, EMC VNX and PURE SAN, Cisco Unified Computing System, Linux infrastructure technologies Installed configured Red Hat Linux / UNIX OS on physical/virtual environment
- Experience with Cisco UCS, Virtual Infrastructure on VMware, Installation, Upgrades and Patching
- Worked on Cisco UCS Manager, UCS Central to build service profile and templates
- Promoted local UCS domain to global domain and register to the UCS Central
- Converted Cisco UCS local service profile to global service profile
- Upgraded UCS domain firmware ver from 22(3f) to 31(1e)
- VMware Infrastructure ESXi 6x/vSphere Installation & Configuration
- Design, Implementation, Testing and Deployment of VMware Infrastructure
- Creation, Management and Configuration of Virtual Machines, Clone and Templates
- Customizing guest operating system on Virtual Machines
- Server Consolidation with VMware Converter (P2P and P2V Conversions)
- Patch management using VMware update manager for ESX server
- Strong foundation and experience in VMWare ESXi 6x and Virtualization Technology,Storage vMotion, vSphere Replication, HA, DRS, ESXi Cluster etc
- Installed and configured vCenter 5x with Optional Heartbeat 64
- Deployed and configured vSphere Replication Appliance for VMware SRM
- Deployed and configured VMware SRM 58 for Disaster Recovery/Protecting VMs
- Used HPOO (Operation Orchestration) tool to deploy VMs
- Used HPSA HP Server Automation Client tool to configured VMs
- Proficient with Update Manager (VUM) vRealize Operations Manager (vROPS) vSphere Management Assistant (vMA)
- Engineered / Deployed / Migrated Enterprise Datacenter Builds
Hardware and software maintenance
Hardware troubleshooting
Data center management
Application support
Incident management
Backup and recovery
Server administration
Capacity planning
Database administration
Disaster recovery
Service delivery
Accomplishments
- Achieved the yearly goal of implementing new companies SOPs by creating new run books with accuracy and efficiency while helping to deploy and maintain Service Now.
- Supervised, Managed and built a global team of 13 staff members remotely and on-site in the United States, Guatemala, Jamaica, India and the Philippines.
- Optimized systems to improve performance by 30% or more.
- Developed and implemented solutions to improve system reliability simplifying administrative tasks for IT staff.
- Reduced physical server needs, storage space, and energy costs.
- Reduced downtime and increased application availability.
- Created a standout Vmware Administrator CV with our online platform.
Certification
- Conduent People leader certification - 6 months
- Cisco UCS certification - 3 years
Software
VMware/ Cisco UCS technologies
ESXi v.5 v.7
windows Server 2008 - 2019
VMware vSphere 6 - 7
Cisco Unified Computing System (UCSM)
VMware SRM 5.8
Vcenter Update Manager
Horizon View
HPOO (Operation Orchestration)
Powershell
Red Hat Linux
SQL server
Office 365 suite
Service NOW
Contact
Herriman, UT 84096
Education
Valdosta, GA
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
Infrastructure Manager VMware/Cisco UCS
Conduent
10.2020 - 01.2025
Senior Infrastructure Engineer
Conduent
10.2016 - 11.2020
Database Engineer
Orange Legal Technologies
10.2013 - 10.2016
Bachelor of Arts - Digital Communications And Media
Valdosta State University