Helping others
Alimatu Turay
Silver Spring,MD
Summary
As a new remote worker with less than a year of experience in customer service, I bring enthusiasm, adaptability, and a strong willingness to learn. Despite my limited tenure, I have quickly developed essential skills such as effective communication, problem-solving, and empathy, which are crucial in delivering exceptional customer experiences. Working remotely has allowed me to embrace flexibility and autonomy while contributing positively to team objectives. I am eager to continue growing professionally in the remote environment and am committed to providing excellent service to customers from any location.
Overview
5
5
years of professional experience
1
1
Language
Work History
Contractor
Liveops
Cottsdale, Arizona.
11.2023 - Current
- Handled inbound customer inquiries via phone and email, providing support and troubleshooting for [specific products/services].
- Maintained detailed records of customer interactions and resolutions in the company database.
- Collaborated with team members and supervisors remotely to improve customer service processes and procedures.
- Met and exceeded performance metrics including average handle time, first call resolution, and customer satisfaction ratings.
- Participated in ongoing training and development sessions to enhance product knowledge and customer service skills.
- work Part=Time
Patient Transporter
Luminis Health Doctors Community Medical Center
Lanham, MD
02.2023 - 01.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
CNA
Capital City Nurses
Sterling, VA
12.2021 - 04.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Retail Sales Associate
H&M
Washington, DC
05.2019 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree - Data Analytics
University of Maryland Global Campus
Adelphi, MD10.2024
High School Diploma -
Montgomery Blair High School
Silver Spring, MD06.2012
Skills
- Excellent communication skills, both verbal and written
- Ability to work effectively in a team environment
- Proficient in remote collaboration tools such as Slack, Zoom, and Google Workspace
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- Show empathy towards customers' concerns or issues, acknowledging their feelings and demonstrating understanding
- Attention to detail and accuracy in data entry and documentation
- Use positive language and maintain a friendly attitude to create a welcoming atmosphere for customers
- Ability to adapt quickly to new technologies and software
- Customer service skills honed through remote support experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 8 staff members.
Certification
- CNA - Certified Nurse Assistant
Interests
Hobbies
love to Garden
go for walks at parks or nature
have picnics
hangout with friends and family
meet new people
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
RemoteImportant To Me
Flexible work hoursPaid sick leavePersonal development programsCareer advancementWork from home optionWork-life balancePaid time off401k match4-day work weekTeam Building / Company RetreatsStock Options / Equity / Profit SharingCompany CultureHealthcare benefitsQuote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
Contractor
Liveops
11.2023 - Current
Patient Transporter
Luminis Health Doctors Community Medical Center
02.2023 - 01.2024
CNA
Capital City Nurses
12.2021 - 04.2023
Retail Sales Associate
H&M
05.2019 - 11.2022
No Degree - Data Analytics
University of Maryland Global Campus
High School Diploma -
Montgomery Blair High School