Hi, I’m
Bryan (Bre-Ann) Thornton
Nashville,TN
Summary
Driven professional specializing in customer service and data entry with a strong focus on problem-solving. Extensive background in call center operations and accounts management, adhering to compliance standards. Capable of handling high volumes of work efficiently while maintaining excellent client rapport. Experienced in shipping and packing operations across diverse industries. Familiar with all aspects of packaging, including inventory control, quality assurance, and order fulfillment. Strengths include keen organizational skills, ability to handle high workload efficiently, and proficiency with warehouse management systems. Success in improving packaging processes to streamline workflow and reduce errors.
Overview
8
years of professional experience
1
Certificate
Work History
Adecco/JP Morgan Chase Tempe, Arizona
Contractor
11.2025 - 02.2026
Job overview
- Receiving, sorting and distributing incoming mail and interoffice correspondence.
- Processing outgoing mail, including metering, labeling and coordinating pickups with designated carriers.
- Handing and tracking accountable mail such as certified, registered and overnight packages.
- Maintaining accurate logs for incoming and outgoing shipments.
- Managing mailroom equipment, including postage machines and scanners and reporting any maintenance needs.
- Maintaining organization, cleanliness and security within the mailroom area.
- Assisting with special projects such as large mailings bulk distributions or supply inventory as needed.
BevMoChandler, Arizona
Cashier
03.2025 - 10.2025
Job overview
- Managed cash register operations and balanced cash drawer daily.
- Maintained a clean and organized checkout area for optimal service.
- Handled returns and exchanges following company policies and procedures.
- Collaborated with team members to ensure smooth store operations.
- Greeted customers and answered any questions they had about the store's products and services.
Gopuff WarehouseChandler, AZ
Warehouse Associate
04.2023 - 12.2024
Job overview
- Packed customer orders efficiently for timely delivery.
- Managed inventory adjustments and restocked items as needed.
- Maintained a clean and organized workspace to ensure operational efficiency.
FedExTempe, AZ
Package Handler
10.2022 - 04.2023
Job overview
- Scanned and sorted packages quickly and accurately.
- Maintained cleanliness of the workspace and upheld safety standards.
AmazonPhoenix, AZ
Warehouse Associate
02.2021 - 07.2022
Job overview
- Receive and inspect returned items for damage, defects, or missing parts
Scan and process merchandise using warehouse computer systems and handheld scanners
Determine whether items can be resold, refurbished, liquidated, or disposed of
Repackage approved items for resale or redistribution
Sort returned products into designated categories and locations
Maintain accuracy and productivity quotas
Follow Amazon safety procedures and warehouse guidelines
Keep workstations clean and organized
Report damaged or suspicious items to supervisors
Work collaboratively with warehouse and quality control teams
WalgreensSan Tan Valley, AZ
Pharmacy Technician Externship
05.2021 - 06.2021
Job overview
- Processed prescriptions and updated patient records with accuracy.
- Provided excellent customer service and resolved patient concerns.
- Ensured compliance with pharmacy regulations, including inventory management and OSHA standards.
Santander Consumer USAMesa, AZ
Early Stage Collections
08.2019 - 03.2020
Job overview
- Managed inbound and outbound calls, providing exceptional customer service.
- Properly directed 100 inbound calls daily in phone queues to improve call flow.
- Assisted customers with vehicle accounts, including extensions and payment solutions.
- Accurately documented account details and resolved conflicts with empathy and professionalism.
- Consistently exceeded daily, weekly, and monthly performance metrics.
- Maintained account privacy and confidentiality in compliance with company policies.
MVA SolutionsMesa, AZ
Call Center Representative
06.2018 - 08.2019
Job overview
- Conducted telemarketing campaigns to educate and assist customers.
- Met and exceeded sales quotas and goals.
- Address customer service inquiries in a timely and accurate fashion.
- Handled large volumes of calls with a positive attitude, addressing customer inquiries and concerns.
- Developed strong listening and communication skills to meet customer needs.
Education
Brookline CollegePhoenix, AZ
Pharmacy Technician Program
06-2021
University Overview
- OSHA & HIPAA Training
- GPA: 3.50
Basha High SchoolChandler, AZ
High School Diploma
01-2013
Skills
- Medical Terminology & Insurance Knowledge
- Adaptability
- Microsoft office suite
- Strong typing skills
- Organization skills
- Critical thinker
- Active listener
- Data Entry & Records Management
- Customer Service & Conflict Resolution
- HIPAA Compliance & Confidentiality
- Retail merchandising
- Professionalism and courtesy
- Call Center Operations & Account Management
- Strong Written & Verbal Communication
- Problem Solving & Decision-Making
- Team Collaboration & Time Management
- Sales performance
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Positive attitude
- Issue resolution
- Clear communication
- Organizational growth
Certification
- Fingerprint Clearance Card, Phoenix, AZ, 10/01/26, 2020C08093
- CPR & First Aid Certified
Timeline
Contractor
Adecco/JP Morgan Chase
11.2025 - 02.2026
Cashier
BevMo
03.2025 - 10.2025
Warehouse Associate
Gopuff Warehouse
04.2023 - 12.2024
Package Handler
FedEx
10.2022 - 04.2023
Pharmacy Technician Externship
Walgreens
05.2021 - 06.2021
Warehouse Associate
Amazon
02.2021 - 07.2022
Early Stage Collections
Santander Consumer USA
08.2019 - 03.2020
Call Center Representative
MVA Solutions
06.2018 - 08.2019
Brookline College
Pharmacy Technician Program
Basha High School
High School Diploma
Custom Section 1
- Shayquan Hollman - Email: shayquan.hollman@adeccona.com
- Blake Porter - Cell: (480) 743-7022
- Ban Kassab - Cell: (248) 939-0829