Alina Akram
San Francisco,California
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Software QA Engineer
Dynasel USA
06.2023 - Current
- Developed test plans, test scenarios and user flows across Tier 3
- Maintained defect tracking and escalation with JIRA
- Planned, scheduled and coordinated testing tasks with the developers
- Tools: MS Azure Boards and JIRA
Solutions Engineer - Mobile Engineering Team
Applovin
08.2022 - 05.2023
- Triage and Support technical issues from mobile developer clients (iOS and Android) in Zendesk
- Execute Zendesk automation plans and streamline processes to eliminate backlog
- Solve reported issues via reproduction in the internal Test Apps and escalating via Asana
- Conduct internal training tasks for SDK Adapter upgrades and Jenkins builds
- Maintain information on SDK Releases, Demand Partners and Internal Documentation to deliver support solutions
- Investigation via Charles (iOS and Android Publisher apps) for Ad requests and responses using Reporting APIs, VPN and Mediation Debugger tools
- Coordinate with cross-functional teams to escalate and execute program plans
- Tools: Zendesk, Asana, GitHub, Xcode, Android Studio, Jenkins, iOS and Android tools
Software Test Engineer
Payactiv
09.2021 - 07.2022
- Created the Manual Regression Test Plans for Tier 3
- End-to-end Defect Reporting, Escalation and Tracking with Azure Boards
- Implementation of QA Workflows and Project Management workflows across Tier 1 and Tier 3 using JIRA
- Led the Weekly Defect Triage meetings to reduce ticket backlog
- Tools: MS Azure DevOps and JIRA
Education
Master of Science - Software Development
Boston University
Boston, MA 01.2020 - 01.2021
Software Engineering Bootcamp -
Hackbright Academy
San Francisco, CA 10.2018 - 12.2018
Bachelor of Arts - Advertising
University Of San Francisco
San Francisco, CA 08.2011 - 05.2015
Skills
Languages Java, Python and JavaScript
Timeline
Software QA Engineer
Dynasel USA
06.2023 - Current
Solutions Engineer - Mobile Engineering Team
Applovin
08.2022 - 05.2023
Software Test Engineer
Payactiv
09.2021 - 07.2022
Master of Science - Software Development
Boston University
01.2020 - 01.2021
Software Engineering Bootcamp -
Hackbright Academy
10.2018 - 12.2018
Bachelor of Arts - Advertising
University Of San Francisco
08.2011 - 05.2015
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