Alina Akram
San Francisco,California
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Software QA Engineer
Dynasel USA
06.2023 - Current
- Developed test plans, test scenarios and user flows across Tier 3
- Maintained defect tracking and escalation with JIRA
- Planned, scheduled and coordinated testing tasks with the developers
- Tools: MS Azure Boards and JIRA
Solutions Engineer - Mobile Engineering Team
Applovin
08.2022 - 05.2023
- Triage and Support technical issues from mobile developer clients (iOS and Android) in Zendesk
- Execute Zendesk automation plans and streamline processes to eliminate backlog
- Solve reported issues via reproduction in the internal Test Apps and escalating via Asana
- Conduct internal training tasks for SDK Adapter upgrades and Jenkins builds
- Maintain information on SDK Releases, Demand Partners and Internal Documentation to deliver support solutions
- Investigation via Charles (iOS and Android Publisher apps) for Ad requests and responses using Reporting APIs, VPN and Mediation Debugger tools
- Coordinate with cross-functional teams to escalate and execute program plans
- Tools: Zendesk, Asana, GitHub, Xcode, Android Studio, Jenkins, iOS and Android tools
Software Test Engineer
Payactiv
09.2021 - 07.2022
- Created the Manual Regression Test Plans for Tier 3
- End-to-end Defect Reporting, Escalation and Tracking with Azure Boards
- Implementation of QA Workflows and Project Management workflows across Tier 1 and Tier 3 using JIRA
- Led the Weekly Defect Triage meetings to reduce ticket backlog
- Tools: MS Azure DevOps and JIRA
Education
Master of Science - Software Development
Boston University
Boston, MA 01.2020 - 01.2021
Software Engineering Bootcamp -
Hackbright Academy
San Francisco, CA 10.2018 - 12.2018
Bachelor of Arts - Advertising
University Of San Francisco
San Francisco, CA 08.2011 - 05.2015
Skills
Languages Java, Python and JavaScript
Tools GitHub, Android Studio, XCode, Selenium, Appium, MS Azure DevOps, JIRA, Zendesk and Jenkins
Platforms iOS and Android
Timeline
Software QA Engineer
Dynasel USA
06.2023 - Current
Solutions Engineer - Mobile Engineering Team
Applovin
08.2022 - 05.2023
Software Test Engineer
Payactiv
09.2021 - 07.2022
Master of Science - Software Development
Boston University
01.2020 - 01.2021
Software Engineering Bootcamp -
Hackbright Academy
10.2018 - 12.2018
Bachelor of Arts - Advertising
University Of San Francisco
08.2011 - 05.2015