Overview
Work History
Education
Skills
Timeline
Generic

Alina Akram

San Francisco,California

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Software QA Engineer

Dynasel USA
06.2023 - Current
  • Developed test plans, test scenarios and user flows across Tier 3
  • Maintained defect tracking and escalation with JIRA
  • Planned, scheduled and coordinated testing tasks with the developers
  • Tools: MS Azure Boards and JIRA

Solutions Engineer - Mobile Engineering Team

Applovin
08.2022 - 05.2023
  • Triage and Support technical issues from mobile developer clients (iOS and Android) in Zendesk
  • Execute Zendesk automation plans and streamline processes to eliminate backlog
  • Solve reported issues via reproduction in the internal Test Apps and escalating via Asana
  • Conduct internal training tasks for SDK Adapter upgrades and Jenkins builds
  • Maintain information on SDK Releases, Demand Partners and Internal Documentation to deliver support solutions
  • Investigation via Charles (iOS and Android Publisher apps) for Ad requests and responses using Reporting APIs, VPN and Mediation Debugger tools
  • Coordinate with cross-functional teams to escalate and execute program plans
  • Tools: Zendesk, Asana, GitHub, Xcode, Android Studio, Jenkins, iOS and Android tools

Software Test Engineer

Payactiv
09.2021 - 07.2022
  • Created the Manual Regression Test Plans for Tier 3
  • End-to-end Defect Reporting, Escalation and Tracking with Azure Boards
  • Implementation of QA Workflows and Project Management workflows across Tier 1 and Tier 3 using JIRA
  • Led the Weekly Defect Triage meetings to reduce ticket backlog
  • Tools: MS Azure DevOps and JIRA

Education

Master of Science - Software Development

Boston University
Boston, MA
01.2020 - 01.2021

Software Engineering Bootcamp -

Hackbright Academy
San Francisco, CA
10.2018 - 12.2018

Bachelor of Arts - Advertising

University Of San Francisco
San Francisco, CA
08.2011 - 05.2015

Skills

    Languages Java, Python and JavaScript

undefined

Timeline

Software QA Engineer

Dynasel USA
06.2023 - Current

Solutions Engineer - Mobile Engineering Team

Applovin
08.2022 - 05.2023

Software Test Engineer

Payactiv
09.2021 - 07.2022

Master of Science - Software Development

Boston University
01.2020 - 01.2021

Software Engineering Bootcamp -

Hackbright Academy
10.2018 - 12.2018

Bachelor of Arts - Advertising

University Of San Francisco
08.2011 - 05.2015

Similar Profiles

CREATE PROFILE
Alina Akram