Alina Alonzo
Kendall,FL
Summary
Customer-focused banking professional with approximately two years of experience with Bank OZK and additional experience in customer service, cash handling, data entry, administrative support, and high-volume retail environments. Strong interpersonal and communication skills with experience assisting customers, resolving concerns, processing transactions, maintaining accurate information, and working effectively as part of a team. Comfortable navigating computer systems and learning digital tools. Current member of the Army National Guard with a strong commitment to professionalism, accountability, teamwork, and service.
Overview
9
9
years of professional experience
Work History
Service Member
Army National Guard
Fort Smith, Arkansas
10.2024 - Current
- Serve as a member of the Army National Guard while maintaining military standards of accountability, professionalism, teamwork, and personal responsibility.
- Work effectively within a structured team environment while following established procedures, instructions, and standards.
- Demonstrate reliability, adaptability, attention to detail, and the ability to perform responsibilities in demanding environments.
- Maintain readiness while balancing military responsibilities with civilian employment and professional development.
Banking / Customer Service
Bank OZK
Fort Smith, Arkansas
04.2024 - 08.2026
- Delivered customer-focused service, assisting clients with everyday banking needs and resolving account-related questions to enhance client satisfaction.
- Supported customers with questions regarding accounts, banking services, and available self-service options.
- Assisted customers with routine financial transactions while maintaining accuracy, confidentiality, and attention to detail.
- Built positive client relationships by listening to customer needs, answering questions, and directing customers to appropriate banking solutions and resources.
- Resolved customer concerns through effective problem-solving and de-escalation techniques, ensuring positive outcomes and maintaining customer trust.
- Identified customer needs and connected clients with appropriate team members or banking specialists for services requiring additional expertise.
- Facilitated customer adoption of digital and online banking tools, improving accessibility and user experience.
- Maintained accurate customer and transaction information while following established banking procedures, security requirements, and customer privacy standards.
- Worked collaboratively with branch team members to provide efficient service and a positive customer experience.
Seasonal Team Member
TJ Maxx
01.2022 - 06.2022
- Assisted customers in a fast-paced retail environment and provided friendly, professional service.
- Supported cashiering, money handling, merchandise organization, and general store operations.
- Addressed customer inquiries and collaborated with team members to effectively resolve customer needs, enhancing overall customer satisfaction.
Seasonal Team Member
Michaels
06.2021 - 12.2021
- Assisted customers with purchases, product questions, cashiering, cash handling, merchandise organization, and general store needs.
- Collaborated with team members to manage high-volume seasonal periods, ensuring efficient customer service and store operations.
Administrative Intern
Devon Aire K-8 Center
Kendall, Florida
01.2018 - 12.2018
- Provided telephone reception support and assisted visitors with new registrations and inquiries to enhance visitor experience.
- Processed incoming mail and ensured timely distribution of correspondence to staff; photocopied, collated, faxed, and scanned documents to support efficient operations.
- Executed data entry and organized physical and electronic files for easy access.
Education
High School Diploma -
Keys Gate Charter High School
Homestead, FL06-2022
Skills
- Customer service in retail banking
- Digital banking support
- Support for accounts and transactions accuracy
- Expertise in cash handling processes
- Adherence to regulatory compliance in banking operations
- Identifying customer needs effectively
- Client relationship management
- Resolution of issues with de-escalation techniques
- Maintenance of records through data entry practices
- Collaboration within cross-functional teams
- Detail-oriented organization
- Proficiency in computer systems and internet navigation
- Communication skills with active listening focus
- Spanish: Basic speaking / intermediate verbal skills
Timeline
Service Member
Army National Guard
10.2024 - Current
Banking / Customer Service
Bank OZK
04.2024 - 08.2026
Seasonal Team Member
TJ Maxx
01.2022 - 06.2022
Seasonal Team Member
Michaels
06.2021 - 12.2021
Administrative Intern
Devon Aire K-8 Center
01.2018 - 12.2018
High School Diploma -
Keys Gate Charter High School