Alexis Mosley
Laurel,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Representative
Navy Federal Credit Union
Laurel, MD
06.2023 - Current
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- Perform other duties as assigned
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Verified customer identification and documentation for compliant transactions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Educated and engaged customers with new bank products and services.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Exhibited high energy and professionalism when dealing with members and staff.
- Maintained up-to-date knowledge of product and service changes.
Assistant Teacher
KinderCare Learning Centers
Elkridge, MD
05.2022 - 05.2023
- Assisting primary teacher with a class of 3-4yo children with activities, meals, occasional diaper change, outside play, and basic cleaning of play/ food areas.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
Member Service Representative
Navy Federal Credit Union
Winchester, VA
03.2019 - 09.2022
- Experience working in a fast pace environment assisting members with a wide range of transactions.
- Call center experience
- Loans servicing/application experience (auto, personal, motorcycle, boat, RV, classic, etc)
- Taking up to 100+ calls per day
- Cold calls
- Microsoft & Excel experience
- Balance inquiries
- Simple interest calculations
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted members with account management, including updating personal information and setting up automated payments.
Boarding Attendant
Blue Ridge Animal Hospital
Purcellville, VA
01.2019 - 02.2019
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Maintained detailed records of animal care and feeding schedules to track animal care and history.
Holiday Clerk Assistant
United States Postal Service
Sterling, VA
11.2018 - 01.2019
- Efficiently processed large volumes of shipments, preparing packages for delivery while adhering to deadlines.
- Collaborated with team members to streamline daily operations and ensure smooth workflow.
Customer Service Manager
Walmart
05.2016 - 11.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Assistant Cafeteria Manager
Caroline County Public Schools
11.2016 - 05.2018
- Implemented inventory control measures to minimize waste and reduce food costs.
- Oversaw cash transactions, ensuring accurate accounting at the end of each shift.
- Maintained a safe working environment by enforcing strict adherence to company policies regarding hygiene standards among staff members.
- Monitored food preparation processes to maintain consistent quality across all menu items.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
Cafeteria Worker
Stafford County Public Schools
10.2015 - 11.2016
- Assisting with stock (ordering, inventory)
- Assigning tasks to employees
- Helping students in cafeteria line (food selection, account balance)
- Cash handling
- Food prep
Line Worker
Qdoba Mexican Eats
04.2015 - 04.2016
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Cashier
McDonald's
03.2014 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Education
High school diploma -
Stafford Sr. High School
Associate's degree -
Northern Virginia Community College
08.2024
Skills
- Customer Service (10 years)
- Data Entry
- Call center experience (3 years)
- Banking knowledge
- Account Management
- Verbal and written communication
- Time Management
- Cash Handling (5 years)
- Restaurant Experience (2 years)
- Microsoft Office (4 years)
- Supervising Experience (2 years)
- Typing (5 years)
- Retail Experience
- Childcare (2 years)
Certification
- ServSafe
- First Aid CPR AED
Languages
Korean
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceWork from home optionCareer advancementPersonal development programsFlexible work hours401k matchHealthcare benefitsTimeline
Member Service Representative
Navy Federal Credit Union
06.2023 - Current
Assistant Teacher
KinderCare Learning Centers
05.2022 - 05.2023
Member Service Representative
Navy Federal Credit Union
03.2019 - 09.2022
Boarding Attendant
Blue Ridge Animal Hospital
01.2019 - 02.2019
Holiday Clerk Assistant
United States Postal Service
11.2018 - 01.2019
Assistant Cafeteria Manager
Caroline County Public Schools
11.2016 - 05.2018
Customer Service Manager
Walmart
05.2016 - 11.2018
Cafeteria Worker
Stafford County Public Schools
10.2015 - 11.2016
Line Worker
Qdoba Mexican Eats
04.2015 - 04.2016
Cashier
McDonald's
03.2014 - 04.2015
High school diploma -
Stafford Sr. High School
Associate's degree -
Northern Virginia Community College