Leslie Munoz
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Remote Customer Service Representative
Concentrix
08.2023 - 02.2024
- Resolved 90% of customer issues in clear, courteous, straightforward manner.
- Used computerized data management systems to organize immense datasets and coordinate care details for 50 + patient bases.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Followed up with clients to ensure optimal customer satisfaction.
- Conducted research to address customer concerns.
Admissions Manager
Childrens Museum Houston
05.2021 - 06.2023
- Managed admissions department of 7 employees and office functions.
- Resolved 85% customer complaints while prioritizing customer satisfaction and loyalty.
- Researched and corrected customer concerns to promote company loyalty.
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Receptionist/ HR Receptionist
Childrens Museum Houston
10.2017 - 08.2020
- Answered 100+ phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Science - Psychology, United States
Sam Houston State University, United States
Huntsville, TX05.2015
Associate of Arts - Liberal Arts And General Studies
Houston Community College, United States
Cajon, CA05.2011
High School Diploma -
Houston Academy For International Studies, United States
Houston, TX05.2011
Skills
- Microsoft Word (10years),
- Excel (10 years),
- Powerpoint (10 years),
- Quick Learner,
- Communication,
- Computer Skills,
- Computer Literate,
- Spreadsheets
- CSS
- Google Sheets (3 years),
- Customer Service (10 years)
- Filing and Data Archiving
- Call Control
Languages
Spanish
Native or Bilingual
Timeline
Remote Customer Service Representative
Concentrix
08.2023 - 02.2024
Admissions Manager
Childrens Museum Houston
05.2021 - 06.2023
Receptionist/ HR Receptionist
Childrens Museum Houston
10.2017 - 08.2020
Bachelor of Science - Psychology, United States
Sam Houston State University, United States
Associate of Arts - Liberal Arts And General Studies
Houston Community College, United States
High School Diploma -
Houston Academy For International Studies, United States