Alina Barnwell
Decatur,GA
Summary
Diligent and professional individual with a strong background in data processing and customer interaction. Possess a solid foundation in food sustainability and security, gained through academic projects and internships focused on research. Skilled at independently completing projects with minimal supervision, demonstrating the ability to take initiative and deliver results. Exceptional communication and interpersonal skills enable effective collaboration and the building of strong professional relationships.
Overview
11
11
years of professional experience
Work History
Customer Support and Freight Specialist
Caribbean International Shipping Services
03.2018 - Current
- Inputted information about shipments, deliveries and in-transit cargo into various databases.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Implemented tracking systems to provide real-time updates on shipment status, enhancing customer satisfaction levels.
Graduate Researcher
National Agriculture and Research Institute
01.2020 - 05.2020
- Gathered research data on cultivating non-traditional/exotic crops in Guyana compared to imports.
- Developed clear understanding of research objectives before conducting surveys, enhancing the relevance of gathered information for study purposes.
- Conducted surveys with farmers and interviews with food importers to analyze trends.
- Improved survey response rates by developing rapport with respondents, visiting farms and utilizing effective communication skills.
- Demonstrated adaptability by adjusting to various interview formats, including telephone and face-to-face interactions.
- Interpreted and analyzed quantitative and qualitative results.
- Expressed results and findings in the form of a research paper.
Undergraduate Researcher
Bosai Minerals Group Guyana Inc.
05.2016 - 08.2016
- Conducted field studies and evaluation of Tailings Pond storage capacity at Bosai Minerals Group Guyana Inc.
- Obtained soil and water samples for testing following standard protocols.
- Operated, calibrated and maintained laboratory equipment for soil and water testing.
- Performed laboratory analyses to determine chemical and physical composition of soil and water samples.
- Wrote research paper and presented findings at university-wide event.
- Continuously sought opportunities for professional development and growth throughout the internship experience, resulting in increased confidence and competence in research skills.
Health and Safety Intern
Bosai Minerals Group Guyana Inc.
06.2013 - 08.2013
- Aided in maintaining OSHA-required documentation such as injury logs and exposure assessments, facilitating accurate record-keeping efforts.
- Participated in the evaluation of new equipment or processes, considering potential health and safety impacts before implementation.
- Provided support during safety drills and exercises, ensuring proper execution of emergency response plans.
Education
Master of Arts - Global Sustainability
(Food Sustainability & Security)
Tampa, FL05.2020
Bachelor of Science - Environmental Studies
University of Guyana
08.2016
Skills
- Written and Verbal Communication
- Attention to Detail
- Self Motivated
- Time Management Abilities
- Data Collection
- Documentation Expertise
- Record-keeping
- MS Office (Excel, PowerPoint, Word)
Timeline
Graduate Researcher
National Agriculture and Research Institute
01.2020 - 05.2020
Customer Support and Freight Specialist
Caribbean International Shipping Services
03.2018 - Current
Undergraduate Researcher
Bosai Minerals Group Guyana Inc.
05.2016 - 08.2016
Health and Safety Intern
Bosai Minerals Group Guyana Inc.
06.2013 - 08.2013
Bachelor of Science - Environmental Studies
University of Guyana
Master of Arts - Global Sustainability
(Food Sustainability & Security)
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