Alina Boyce
South St Paul,MN
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Looking to stay in the booming cannabis industry there is so much to learn and enjoy. It also come with good company and I enjoy working with all types of people that come along with the industry.
Overview
4
4
years of professional experience
Work History
Account Executive
Bong Water Beverage
10.2022 - Current
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Cultivated positive relationships with vendors and external partners to secure favorable terms for resource bookings and accommodations when necessary.
- Ensured compliance with labor laws and regulations regarding employee breaks, overtime, and shift length management.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Increased tasting room sales through effective upselling techniques and promoting wine club memberships.
- Developed strong relationships with customers, resulting in repeat visits and positive word-of-mouth referrals.
- Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
- Implemented inventory control measures to minimize waste and maintain accurate stock levels.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
- Proofread marketing collateral ahead of printing to eliminate errors.
Server
The Howe Daily Kitchen And Bar
06.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
Omni Associate
Dicks Sporting Goods
09.2021 - 02.2022
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Streamlined order processing with the effective use of barcode scanners and warehouse management software.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Contributed to quarterly inventory counts, ensuring data accuracy and minimizing discrepancies.
- Performed quality checks on outbound shipments, verifying contents against packing lists for accuracy prior to dispatching orders.
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Handled day-to-day accounting processes to drive financial accuracy.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
Education
BBA - Marketing
University of Concordia St Paul
Saint Paul, MN05.2020
Skills
- Lead Generation
- Customer Service
- Customer Relationship Management
- Staff Management
- Territory Management
- Decision Making
- Interpersonal Skills
- Active Listening
- Employee Engagement
- Workforce Planning
- Training and Mentoring
Timeline
Account Executive
Bong Water Beverage
10.2022 - Current
Omni Associate
Dicks Sporting Goods
09.2021 - 02.2022
Server
The Howe Daily Kitchen And Bar
06.2020 - Current
BBA - Marketing
University of Concordia St Paul
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