Hi, I’m
Alina Broughman
Lexington,KY
Languages
Russian
Full Professional
English
Native or Bilingual
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the working industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
- Traditional and digital art
- Graphic/ Character design
- Customer service
- Fast-paced environments
- Public speaking
- Social skills
- Organization
- Team Player
- Fluently understand Russian
- Can type 70 WPM
- Quick memorization of computer skills and task locations
- Data Gathering
Overview
4
years of professional experience
Work History
Amazon Warehouse
C-Rets
11.2022 - Current
Job overview
- Lex 2- C-rets
- Worked overnight shifts during peak periods to meet coverage needs.
- Escalated issues to supervisor for immediate remediation.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in Amazons inventory tracking system.
Self Employed
Digital artist
08.2019 - Current
Job overview
- Perform completed quality work within established time frames
- Managing 5-8 customer slots at once depending on the complexity of the artwork requested
- Self-Advertising and Networking on community platforms such as Discord, and Twitter
- Improving artistic skills and computer program knowledge whilst working.
- Organizing customer orders and completing them with timely updates with sites such as Google Docs, Trello, and direct contact (E-mail, social media)
Wholefoods
05.2022 - 12.2022
Job overview
- Demonstrated respect, friendliness and willingness to help wherever needed
- Answer and direct customers based on their inquiries on products or product locations
- Organize and maintain buffet appearance
- Assist chefs within the kitchen with food preparation
- Receive orders and complete them as required
Smashing Tomato
Associate
06.2021 - 05.2022
Job overview
- Managed customer relations and customer service through daily communication and interaction
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
Subway, Fayette
Sandwich artist/ Cashier
05.2019 - 08.2019
Job overview
- Taking orders from customers
- Perform food operating tasks
- Planning work on orders so that items served together are completed simultaneously
- Recording food order strips and performing accurately according to instructions
- Manage register and money/sales quickly and efficiently
- Maintain store appearance
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides
Education
BCTCLexington, KY
Bachelor of Science from Cyber Security/ Computer Tech
05.2027
Paul Laurence Dunbar HighschoolLexington, KY
High School Diploma
05.2022
University Overview
- Professional Development: Business and Hospitality
- Honors Art Society Member
- Art Club Member
- Lt. Governors STEM for girls
Timeline
C-Rets
Amazon Warehouse
11.2022 - Current
Wholefoods
05.2022 - 12.2022
Associate
Smashing Tomato
06.2021 - 05.2022
Digital artist
Self Employed
08.2019 - Current
Sandwich artist/ Cashier
Subway, Fayette
05.2019 - 08.2019
BCTC
Bachelor of Science from Cyber Security/ Computer Tech
Paul Laurence Dunbar Highschool
High School Diploma